Technology Support Lead, MQ Series

JPMorgan Chase

Quick summary

Work type
On-site
Location
Plano, TX
Posted
4 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $181k
$134k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $151,125–$211,200.

Based on 238 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 436 open roles on FindRole.

Listed pay typically runs $152,000–$215,000 across 230 roles with salary data.

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At a glance

TL;DR · Technology Support Lead, MQ Series

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The Technology Support Lead role at JPMorgan Chase in Infrastructure Platform (IP) involves leading the operational stability and performance of production services using IBM MQ environments. This senior position requires overseeing day-to-day maintenance, troubleshooting issues, and implementing changes to modernize technology processes while ensuring compliance with internal standards. Key responsibilities include disaster recovery planning, automation for reducing toil, and providing technical guidance to application teams integrating with MQ. The ideal candidate has 5+ years of experience in large-scale IT environments, proficiency in observability tools, and hands-on experience with IBM MQ administration. Knowledge of Unix or Windows system administration, scripting languages like Python or Java, and public cloud platforms is preferred. This role participates in a global 24x7 follow-the-sun model, supporting on-call coverage for high-severity events.

Skills

IBM MQ Python Java Unix Windows ITIL CI/CD Kubernetes Terraform AWS Azure GCP PostgreSQL Docker Prometheus Grafana Ansible Jenkins Git Linux SSL/TLSCertificates NetworkingFundamentals

What you'll do

  • Oversees day-to-day maintenance of IBM MQ environments.
  • Implements disaster recovery plans and conducts testing activities.
  • Defines and improves service health indicators for reliability engineering.
  • Automates operational workflows to reduce manual intervention.
  • Provides technical guidance to application teams integrating with MQ.
  • Manages incident response for high-severity events in a 24x7 model.

What we're looking for

  • 5+ years experience in IT service maintenance and resolution
  • Expertise in IBM MQ administration and incident response in secure environments
  • Proficiency in observability and monitoring tools for enterprise systems
  • Experience managing applications or infrastructure in large-scale tech environments
  • Strong problem-solving skills with a structured troubleshooting approach
  • Knowledge of Unix and Windows system administration relevant to MQ connectivity
  • Ability to work in a 24x7 follow-the-sun model, including on-call responsibilities

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