Technology Support Lead, MQ Series

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Plano, TX
Posted: 14 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $173k

$119k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $139,600–$206,450.

Based on 239 similar postings.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Technology Support Lead, MQ Series

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As a Technology Support Lead - MQ Series within the Infrastructure Platform team, you will ensure the operational stability, availability, and performance of production services. You will manage day-to-day maintenance, troubleshoot complex issues, and lead workstreams involving infrastructure engineering technologies to modernize technical processes. Your core responsibilities include operating IBM MQ environments across development, testing, and production while implementing reliability engineering practices like automated remediation and improved alerting. You will also manage disaster recovery planning, maintain operational runbooks, and provide guidance to application teams on connection patterns and security constraints. The role requires expertise in IBM MQ administration, ITIL frameworks, Unix or Windows system administration, and networking fundamentals. Preferred skills include experience with public cloud and programming in Python or Java to reduce toil through automation within a 24x7 follow-the-sun operating model.

Skills

IBM MQ Unix Windows Python Java Public Cloud ITIL Observability Monitoring Automation Scripting Disaster Recovery Networking Infrastructure Engineering

What you'll do

Operate and support IBM MQ environments across development, testing, and production environments.
Troubleshoot and resolve complex technical issues to ensure service availability and stability.
Implement reliability engineering practices by defining health indicators and improving alerting systems.
Develop automation scripts and self-service workflows to reduce manual operational toil.
Manage disaster recovery planning and conduct resilience testing/validation activities.
Maintain clear operational runbooks, standards, and controls for a distributed operations model.
Provide technical guidance to application teams regarding MQ integration and security constraints.
Lead post-incident reviews to identify root causes and track corrective actions to closure.

What we're looking for

5+ years of experience troubleshooting, resolving, and maintaining information technology services.
Experience managing applications or infrastructure in large-scale environments across on-premises and public cloud platforms.
Hands-on experience operating middleware in enterprise production environments, specifically including IBM MQ administration and incident response.
Proficiency in observability and monitoring tools and techniques.
Experience executing processes within the Information Technology Infrastructure Library (ITIL) framework.
Working knowledge of Unix and/or Windows system administration, including file systems, certificate stores, and networking fundamentals.
Strong problem determination skills and a structured troubleshooting approach under time pressure.
Strong written and verbal communication skills to coordinate across distributed teams and manage customer expectations.

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