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$122,253–$195,150.
Based on 240 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1117 open roles
on FindRole.
Listed pay typically runs
$186,160–$215,000
across 7 roles with salary data.
As an Electronic Trading Technologies Production Support Team Lead - Technology Support Lead, you will lead a production management team ensuring the operational stability, availability, and performance of mission-critical electronic trading systems. You will manage teams of technologists providing end-to-end application and infrastructure service delivery while overseeing day-to-day maintenance to ensure a seamless user experience. Your responsibilities include monitoring production environments for anomalies, managing incident, problem, and change management processes, and communicating solutions to stakeholders. The role involves supporting Algorithmic trading engines, Smart Order Routers, FPGA/HFT infrastructure, market data feeds, FIX connectivity, and auction/closing cross engines across US, Canadian, and LATAM markets. You will utilize observability tools and potentially leverage Java, Python, C++, .Net, or automation scripting to manage systems in both on-premises and public cloud environments within a low-latency trading context.
Lead a production management team providing end-to-end application and infrastructure service delivery.
Ensure the operational stability, availability, and performance of mission-critical electronic trading systems.
Monitor production environments for anomalies and manage the utilization of standard observability tools.
Manage incident, problem, and change management processes for full-stack technology systems.
Escalate and communicate technical issues and solutions to business and technology stakeholders during incidents.
Write detailed post-mortems with clear follow-up actions after system issues are resolved.
Support high-frequency trading infrastructure including Algo engines, SORs, and FIX connectivity.
Manage and mentor a high-performing team of technologists in a low-latency environment.
What we're looking for
5+ years of experience troubleshooting, resolving, and maintaining information technology services.
Demonstrated people-leadership experience to manage, mentor, and develop high-performing technical teams.
Experience interacting with trading desk heads daily regarding dark pools, liquidity trading, and high frequency order placement.
Hands-on experience supporting systems such as Algo engines, SORs, FPGA, HFT infrastructure, market data feeds, or FIX connectivity.
Familiarity with US, Canadian, and/or LATAM market structure, exchange connectivity, and relevant regulatory requirements.
Advanced knowledge of development and support toolsets to manage software and production systems in large-scale environments (on-premises and public cloud).
Strong understanding of production monitoring, observability, and incident/problem management within a real-time trading context.
Proficiency in programming languages (Java, Python, C++, .Net) or automation scripting; C++ and low-latency/FPGA exposure are preferred.
Site Reliability Engineering
SRE
Incident Management
Problem Management
Observability
Automation
AI
IT Service Management
Agile
Lean
Service Level Indicators
Service Level Objectives
Error Budgets
Program Management