Technology Support Lead

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Houston, TX
Posted: 38 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $171k

$109k most similar roles pay here $225k

This listing doesn't post a salary. Most similar roles pay $139,200–$202,025.

Based on 239 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Technology Support Lead

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As a Technology Support Lead within the Commercial and Investment Bank team, you will serve as a senior technical authority ensuring the stability and performance of critical platforms supporting global banking and markets operations. You will lead the resolution of high-priority incidents, conduct root cause analysis, and develop runbooks to improve service delivery. Your daily work involves monitoring system health, mentoring a team of engineers, and collaborating with engineering teams to advocate for automation and tooling enhancements. To succeed, you must possess five years of experience in large-scale enterprise environments, proficiency in infrastructure, application, and network troubleshooting, and skills in Python, PowerShell, or Bash scripting. You will utilize monitoring tools and incident management frameworks to manage risks while translating complex technical concepts into clear communications for diverse stakeholders across the financial services domain.

Skills

Python PowerShell Bash AWS Azure Kubernetes Incident Management Root Cause Analysis Monitoring Observability Change Management Release Management Automation Runbooks

What you'll do

Resolve complex, high-priority technology incidents as the primary escalation point for stakeholders.
Perform root cause analysis to implement permanent fixes and prevent recurring technical issues.
Partner with engineering teams to ensure supportability is integrated into new platform deployments.
Create and maintain runbooks, operational procedures, and knowledge base documentation.
Monitor system health and performance to proactively identify risks before they impact operations.
Lead, mentor, and provide technical guidance to a team of support engineers.
Advocate for automation opportunities and tooling enhancements to reduce manual operational toil.
Track key support metrics to drive continuous service improvement and reporting.

What we're looking for

Formal training or certification on technology support concepts and 5+ years of applied experience.
Demonstrated experience leading technology support or operations functions within a large-scale, complex enterprise environment.
Proficiency in diagnosing and resolving issues across infrastructure, application, and network layers in a production setting.
Experience with incident management frameworks and IT service management practices, including ticketing and escalation workflows.
Proficiency in scripting or automation using Python, PowerShell, or Bash to streamline operational tasks.
Hands-on experience with monitoring and observability tools for proactive system health management and alerting.
Proven ability to lead technical teams and communicate technical concepts clearly to both technical and non-technical audiences.
Experience supporting financial services platforms, cloud/container environments, or holding ITIL/AWS certifications (preferred).

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