This listing doesn't post a salary. Most similar roles pay
$139,750–$222,000.
Based on 239 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1117 open roles
on FindRole.
Listed pay typically runs
$186,160–$215,000
across 7 roles with salary data.
As a Technology Support Lead - Merchant Services, you will join the Merchant Services group to ensure the stability, availability, and performance of critical payment platforms. You will serve as a senior technical leader providing end-to-end production ownership across the service lifecycle by applying Site Reliability Engineering principles to drive incident reduction and automation. Your daily responsibilities include overseeing system maintenance, performing root cause analysis, managing change management processes, and leading teams of technologists in infrastructure delivery. You will utilize tools such as Grafana, Splunk, Dynatrace, OpenSearch, and AWS Console while integrating enterprise-authorized AI capabilities like GitHub Copilot for incident triage and operational reporting. This role focuses on the technical reliability of high-volume transaction systems and merchant acquiring services within complex distributed environments across both on-premises and public cloud infrastructures to ensure seamless user experiences.
Site Reliability Engineering
SRE
Incident Management
Problem Management
Observability
Automation
AI
IT Service Management
Agile
Lean
Service Level Indicators
Service Level Objectives
Error Budgets
Program Management