Technology Support Lead, IBM MQ Engineer

What you'll do

• Operate and support IBM MQ environments across development, testing, and production to ensure service availability and stability.
• Drive workstreams and projects involving infrastructure engineering technologies to modernize organizational processes.
• Support resilience objectives through disaster recovery planning, sustained resilience coordination, and testing activities.
• Apply reliability engineering practices to define service health indicators, operational thresholds, and actionable alerting.
• Reduce operational toil through automation, scripted remediation, and self-service operational workflows.
• Institutionalize post-incident learning by contributing to blameless reviews and tracking corrective actions to closure.
• Provide technical guidance to application teams regarding MQ connection patterns, security constraints, and best practices.
• Architect and implement changes to resolve issues while considering upstream and downstream technical implications.

What we're looking for

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Demonstrated experience delivering AI-driven solutions to manage a large IBM MQ estate.
• Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals.
• Working knowledge in one or more general purpose programming languages such as Python, Java, or automation scripting (preferred).