Mainframe Technology Support Lead

JPMorgan Chase

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Columbus, OH
Posted: 11 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $171k

$114k most similar roles pay here $220k

This listing doesn't post a salary. Most similar roles pay $133,450–$209,337.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Mainframe Technology Support Lead

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As the Mainframe Technology Support Lead within the Mainframe and Mid-Range Compute Site Reliability and Engineering team, you will lead technologists providing end-to-end application and infrastructure service delivery. You will manage 24x7 production environments by monitoring for anomalies, leading incident, problem, and change management processes, and facilitating bridge calls to communicate with stakeholders. Your daily work involves administering and troubleshooting Mainframe components, including IBM z-Series systems, Hardware Management Console, firmware upgrades, and replication technologies like IBM CSM and GDPS. You will utilize tools such as ServiceNow, Netcool, and batch scheduling software like CA-7, Control-M, and Zeke while working with JCL and Python. The role focuses on ensuring stability for financial services infrastructure by integrating AI-assisted practices to improve triage speed and automating manual operational work through Site Reliability Engineering principles.

Skills

IBM z-Series Mainframe Site Reliability Engineering Python JCL DB2 CICS IMS WebSphere ServiceNow CA-7 Control-M Zeke Netcool Change Management SSH

What you'll do

Lead teams of technologists providing end-to-end application and infrastructure service delivery for business operations.
Execute policies and procedures to ensure operational stability and availability in a 24x7 production environment.
Monitor production environments for anomalies and drive the utilization of standard observability tools.
Manage incident, problem, and change management processes for full-stack technology systems and infrastructure.
Administer and troubleshoot Mainframe-related components to ensure continuous operational health and performance.
Host and facilitate bridge calls to communicate technical issues and solutions to stakeholders across all levels.
Integrate enterprise-authorized AI capabilities into workflows to improve incident triage speed and consistency.
Identify recurring interruption patterns and validate remediation actions aligned with resiliency and security expectations.

What we're looking for

Formal training or certification on technology support concepts and 5+ years of applied experience.
8+ years of experience operating and managing IBM z-Series environments.
Demonstrated leadership of operational and site reliability engineering teams in a 24x7 environment, including people management.
Extensive knowledge of replication technologies such as IBM CSM and GDPS.
Expertise in administering z-Series and Hardware Management Console (HMC), including firmware and microcode upgrades.
Working knowledge of security standards including SSH protocol, transaction-based systems, IMS, CICS, DB2, and WebSphere.
Experience managing ServiceNow for incident, problem, and change management across a global 24x7 environment.
Demonstrated experience using enterprise-authorized AI capabilities to support production operations with strong validation habits.

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