Technology Support Lead

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Jersey City, NJ
Employment: Full-time
Posted: 83 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $164k

$111k $224k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $134,275–$194,350.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1262 open roles on FindRole.

Listed pay typically runs $150,433–$215,000 across 11 roles with salary data.

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At a glance

TL;DR · Technology Support Lead

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The Technology Support Lead joins the Remote Access Team to ensure the stability and secure operation of a global remote-access and network security environment. This role involves providing Level 2 and Level 3 support for remote-access VPN services, site-to-site VPN, and perimeter firewalls. Key responsibilities include triaging incidents, leading major incident bridges, performing root-cause analysis, and implementing complex changes. The position requires hands-on expertise with Cisco ASA, Firepower Threat Defense, Identity Services Engine, Cisco Security Manager, and Cisco Defense Orchestrator. Candidates will utilize ThousandEyes for monitoring, and employ Python, Ansible, Git, and REST APIs for automation. The work focuses on maintaining high availability for enterprise connectivity, managing ISE policy sets, and overseeing certificate lifecycles within a large-scale network security infrastructure.

Skills

Cisco ASA Cisco Firepower Cisco ISE Cisco Defense Orchestrator Cisco Security Manager ThousandEyes Python Ansible Git CI/CD VPN IPsec SSL BGP OSPF RADIUS TACACS+ Active Directory Wireshark Splunk Grafana Infrastructure-as-Code REST API SAML OIDC PKI

What you'll do

Provide Level 2 and Level 3 support for remote-access VPN services, site-to-site VPN, and perimeter firewall services.
Triage and resolve technical incidents across Cisco ASA, Firepower Threat Defense, and Identity Services Engine platforms.
Lead major incident bridges, conduct root-cause analysis, and deliver post-incident reviews with preventative actions.
Plan and implement complex security changes including NAT, ACL, VPN, and IPS tuning using Cisco Security Manager and CDO.
Manage Cisco ISE policy sets, authentication rules, posture, profiling, and certificate services.
Maintain Firepower software lifecycles, including FXOS upgrades, high-availability pairs, and logical device provisioning.
Operate ThousandEyes to monitor remote-access user experience, ISP dependencies, and BGP path health.
Develop scripts and use APIs to automate operational tasks using Python, Ansible, and Infrastructure-as-Code practices.

What we're looking for

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Experience operating Cisco network security platforms in a large enterprise or service-provider environment.
Hands-on expertise with Cisco ASA, including multi-context, failover, clustering, NAT, ACL, AnyConnect/SSL VPN, IPsec, DAP, and split tunneling.
Production experience with Cisco Firepower / FTD managed through FMC and/or Cisco Defense Orchestrator.
Working knowledge of Firepower Chassis Manager / FXOS, including logical device provisioning, interface mapping, and software upgrades.
Operational experience with Cisco ISE, including RADIUS/TACACS+, 802.1X, MAB, posture, profiling, and AD/Entra ID integration.
Experience using Cisco Security Manager and Cisco Defense Orchestrator for multi-device policy management and change orchestration.
Hands-on experience with ThousandEyes, including agent deployment, test design, alerting, and root-cause analysis.
Solid networking fundamentals including BGP, OSPF, switching, NAT, QoS, PKI, DNS, and TCP/IP troubleshooting using Wireshark.
Strong incident management discipline and clear written and verbal communication with technical and non-technical stakeholders.
Ability to work on-site five days per week and participate in an on-call rotation.
CCNP Security, CCIE Security, ThousandEyes certifications, or Cisco Certified Specialist certifications (preferred).
Experience migrating ASA to FTD at scale or FMC to cloud-delivered FMC through CDO-managed environments (preferred).
Scripting experience in Python and familiarity with Ansible, Git, and CI/CD pipelines (preferred).
Experience integrating telemetry into Splunk, ELK, Grafana, and SOAR platforms (preferred).

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