Technology Support III, Quality Engineering, ISO 20022

JPMorgan Chase

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Tampa, FL
Employment
Full-time
Posted
8 days ago
Freshness
Confirmed live today

Market check

Salary context

How this pay compares to similar roles

Similar $144k
$101k $181k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $114,750–$173,375.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1226 open roles on FindRole.

Listed pay typically runs $156,750–$215,000 across 5 roles with salary data.

Most-posted roles

View all roles at JPMorgan Chase

At a glance

TL;DR · Technology Support III, Quality Engineering, ISO 20022

As a Technology Support III - Quality Engineering, ISO 20022, you will join the High Value Payments Quality Assurance Team to ensure the operational stability, availability, and performance of production application flows. You will automate test capabilities, design maintenance procedures, and utilize existing test frameworks to solve specific problems. Your daily work involves providing end-to-end infrastructure service delivery, tracking defects, and validating test results for release readiness. You will use enterprise-authorized AI capabilities for incident triage and trend analysis while monitoring production environments for anomalies. Required skills include experience in banking payments message processing, specifically ISO 20022 formats like pacs.008 and pain.001. You must possess expertise in observability tools, ITIL processes, and troubleshooting large-scale technology environments across on-premises and public cloud infrastructures.

What you'll do

  • Maintain day-to-day system operations to ensure production application stability and availability.
  • Automate test capabilities and design maintenance procedures using existing test frameworks.
  • Track and report testing defects while supporting retesting through to final resolution.
  • Validate and present test results to support internal sign-off and release readiness.
  • Use authorized AI capabilities to perform incident triage and analyze operational trends.
  • Monitor production environments for anomalies using standard observability tools.
  • Support incident, problem, and change management for full-stack technology systems.
  • Identify recurring interruption patterns to support validated remediation actions.

What we're looking for

  • 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
  • 3+ years of applied experience in a QA/testing or technology delivery role.
  • Experience in banking or financial services with knowledge of payments message processing and ISO 20022 formats.
  • Experience using enterprise-authorized AI capabilities for production support workflows with strong validation habits and data sensitivity awareness.
  • Demonstrated knowledge of applications or infrastructure in large-scale technology environments, including on-premises and public cloud.
  • Experience in observability and monitoring tools and techniques.
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
  • Experience with test automation, Selenium, BDD frameworks, and programming languages like Java or Python (preferred).

More like this

Similar roles

Mainframe Technology Support III

JPMorgan Chase

Columbus, OH +1 57 days ago
IBM z-Series Mainframe IMS CICS DB2 WebSphere Python JCL ServiceNow Netcool CA-7 Control-M Zeke HMC GDPS IBM CSM SSH Site Reliability Engineering Observability AI Infrastructure Architecture
3+ yrs exp

Technical Product Support Engineer III

Applied Materials

Gloucester, MA 118 days ago
System Installation Software Design Calibration Troubleshooting Debugging Performance Metrics MTBF MTBI Process Data System Upgrades

Technical Product Support Engineer III

Applied Materials

Benicia, CA 55 days ago $96,000–$132,000
Hardware Software System Installation Calibration Testing Troubleshooting Debugging MTBF MTBI Availability ECO