Technical Support III, QA Automation

JPMorgan Chase

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Tampa, FL
Posted
15 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $148k
$106k most similar roles pay here $188k

This listing doesn't post a salary. Most similar roles pay $118,500–$178,100.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

Most-posted roles

View all roles at JPMorgan Chase

At a glance

TL;DR · Technical Support III, QA Automation

As a Technical Support III - QA Automation within the Commercial and Investment Banking - Healthcare Payments Group, you will ensure the operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve service interruptions for internally and externally developed systems while fostering a culture of continuous improvement. Your daily responsibilities include developing scalable automation scripts, designing comprehensive test coverage for positive and negative scenarios, and performing detailed results analysis. You will utilize enterprise-authorized AI capabilities to accelerate incident triage and trend analysis from operational signals. Key technical requirements include proficiency in Java, Playwright, Selenium, Cucumber, JMeter, TestNG, and BlazeMeter, along with experience in API testing on REST web services. You will also provide mentorship, conduct product demonstrations, and contribute to Testing Center of Excellence initiatives to optimize processes and enhance overall operational effectiveness.

What you'll do

  • Develop reliable and scalable automation scripts using tools like Playwright, Selenium, Cucumber, JMeter, TestNG, and Java.
  • Design comprehensive test coverage for both positive and negative scenarios and perform detailed results analysis.
  • Utilize enterprise-authorized AI capabilities to accelerate incident triage and identify trends from operational signals.
  • Maintain detailed documentation of the testing lifecycle, including execution activities and defect logs.
  • Report bugs and anomalies to development teams while participating in diagnostic and remediation activities.
  • Provide coaching and mentorship to team members to build internal testing capabilities and expertise.
  • Conduct product feature demonstrations for business stakeholders to showcase new functionality.
  • Identify process gaps and contribute to Center of Excellence initiatives to improve operational efficiency.

What we're looking for

  • 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
  • Knowledge of applications or infrastructure in large-scale environments across on-premises and public cloud systems.
  • Hands-on knowledge of automation tools including Playwright, Selenium, Cucumber, JMeter, TestNG, BlazeMeter, and Java.
  • Experience using enterprise-authorized AI capabilities to support production workflows with strong validation habits and data sensitivity awareness.
  • Ability to review and validate AI-assisted incident recommendations while following operational and security expectations.
  • Working experience performing API testing on REST web services through automation.
  • Experience with one or more general purpose programming languages and/or automation scripting (preferred).
  • Working understanding of public cloud (preferred).

More like this

Similar roles

Mainframe Technology Support III

JPMorgan Chase

Columbus, OH 11 days ago
IBM z-Series Mainframe HMC IMS CICS DB2 WebSphere Python JCL CA-7 Control-M Zeke Netcool ServiceNow Site Reliability Engineering SSH
3+ yrs exp

QA Automation Specialist

Corepay

Philadelphia, PA 86 days ago
Playwright Selenium C# JavaScript REST API SOAP PL/SQL CI/CD Jenkins GitHub Actions GitLab CI Pytest Supertest Cypress Robot Framework Appium JMeter k6 Scrum
5+ yrs exp

QA Automation Engineer

Intapp

Remote (Charlotte, NC) 3 days ago
Playwright CI/CD React HTML CSS Git Agile Microsoft Azure Amazon Web Services Web Technologies Performance Testing Software Testing Methodologies
5+ yrs exp Remote

Technology Support III

JPMorgan Chase

Plano, TX 51 days ago
Dynatrace Grafana Splunk AWS EC2 IAM S3 Lambda CloudFormation ITIL Root Cause Analysis Monitoring Observability Automation Scripting
3+ yrs exp