Mainframe Technology Support III

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Columbus, OH
Posted
12 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $144k
$102k most similar roles pay here $188k

This listing doesn't post a salary. Most similar roles pay $118,293–$170,000.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Mainframe Technology Support III

As a Mainframe Technology Support III within the Mainframe and Mid-Range Compute Site Reliability and Engineering team, you will manage end-to-end application and infrastructure service delivery for critical financial systems. You will maintain 24x7 production stability by monitoring environments for anomalies, participating in incident, problem, and change management, and communicating with stakeholders during service restoration. Your daily work involves administering Mainframe components, performing firmware upgrades via Hardware Management Console, and utilizing enterprise-authorized AI tools to accelerate triage and trend analysis. Required skills include experience with IBM z-Series environments, replication technologies like CSM and GDPS, and security standards including IMS, CICS, DB2, and WebSphere. You will also utilize ServiceNow for ticket management while leveraging Python, JCL, and batch scheduling tools like CA-7 or Control-M to support large-scale infrastructure operations.

What you'll do

  • Support end-to-end application and infrastructure service delivery to ensure business operations.
  • Maintain operational stability and availability across a 24x7 production environment.
  • Monitor production environments for anomalies and utilize standard observability tools.
  • Manage incident, problem, and change management processes for full-stack technology systems.
  • Administer and troubleshoot Mainframe-related components to ensure performance and health.
  • Use enterprise-authorized AI capabilities to accelerate incident triage and trend analysis.
  • Identify recurring interruption patterns and implement validated remediation actions.
  • Communicate technical issues and solutions to business and technology stakeholders during incidents.

What we're looking for

  • Formal training or certification on technology support concepts.
  • 3+ years of experience in technology support roles.
  • 3+ years of experience working in or supporting IBM z-Series environments.
  • Understanding of infrastructure architecture including servers, storage, network, database, and application components.
  • Working knowledge of replication technologies such as IBM CSM and GDPS.
  • Experience with z-Series and Hardware Management Console (HMC) administration, including firmware and microcode upgrades.
  • Working knowledge of security standards including SSH, IMS, CICS, DB2, and WebSphere.
  • Experience using ServiceNow for ticket management and incident, problem, and change management processes.

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