ServiceNow Technology Support III, Production Support

JPMorgan Chase

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Employment
Full-time
Posted
102 days ago
Freshness
Confirmed live today

Market check

Salary context

How this pay compares to similar roles

Similar $139k
$99k $174k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $116,465–$162,109.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1226 open roles on FindRole.

Listed pay typically runs $156,750–$215,000 across 5 roles with salary data.

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At a glance

TL;DR · ServiceNow Technology Support III, Production Support

As a ServiceNow Technology Support III - Production Support team member in Corporate Technology, you will ensure the operational stability, availability, and performance of production application flows. You will provide day-to-day support for ServiceNow production instances, troubleshooting and resolving issues within application flows and integrations to support business-critical operations. Your daily tasks include installing and managing APIs, monitoring environments using observability tools like Splunk, Grafana, and APICA, and troubleshooting complex code issues using JavaScript and GlideScript. You will collaborate with developers to implement enhancements, automate maintenance tasks, and develop standard operating procedures. The role requires expertise in ServiceNow platform architecture, ITIL processes, and ITSM workflows. You will solve technical problems by optimizing configurations, managing web services, and ensuring seamless user experiences across internally and externally developed systems.

What you'll do

  • Provide day-to-day operational support for ServiceNow production instances to ensure high availability.
  • Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations.
  • Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
  • Monitor ServiceNow environments for anomalies using observability tools like Splunk and Grafana.
  • Troubleshoot complex ServiceNow code issues including JavaScript and GlideScript.
  • Automate monitoring, maintenance, and operational tasks within ServiceNow and related systems.
  • Develop and document standard operating procedures for ServiceNow support and administration.
  • Participate in an on-call rotation for weekend support.

What we're looking for

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Strong knowledge of ServiceNow platform architecture, modules, and administration.
  • Experience with ServiceNow integrations, APIs, and web services.
  • Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.
  • Familiarity with ITIL processes and ServiceNow ITSM workflows.
  • Experience with production management and monitoring tools like Splunk, Grafana, or APICA.
  • ServiceNow Certified System Administrator or other ServiceNow certifications (preferred).
  • Experience with automation scripting, workflow development, AI technologies, or Agile methodologies (preferred).

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