ServiceNow Technology Support II, Production Support
JPMorgan Chase
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How this pay compares to similar roles
This listing doesn't post a salary. Most similar roles pay $105,653–$159,625.
Based on 240 similar postings.
Employer
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has 1117 open roles on FindRole.
Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.
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At a glance
As a ServiceNow Technology Support III - Production Support team member in Corporate Technology, you will ensure the operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve service interruptions for internally and externally developed systems to provide a seamless user experience. Your daily responsibilities include managing ServiceNow instances, installing and upgrading APIs, and monitoring environments using tools like Splunk, Grafana, and APICA. You will solve complex code issues involving JavaScript and GlideScript while automating maintenance tasks and developing standard operating procedures. The role requires expertise in ServiceNow platform architecture, ITIL processes, and ITSM workflows to manage business-critical operations. You will collaborate with developers and product owners to implement enhancements and optimize workflow automation within the production environment to resolve critical application issues and ensure high reliability.
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