ServiceNow Technology Support III, Production Support

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Posted
57 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $133k
$91k most similar roles pay here $175k

This listing doesn't post a salary. Most similar roles pay $105,653–$159,625.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · ServiceNow Technology Support III, Production Support

As a ServiceNow Technology Support III - Production Support team member in Corporate Technology, you will ensure the operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve service interruptions for internally and externally developed systems to provide a seamless user experience. Your daily responsibilities include managing ServiceNow instances, installing and upgrading APIs, and monitoring environments using tools like Splunk, Grafana, and APICA. You will solve complex code issues involving JavaScript and GlideScript while automating maintenance tasks and developing standard operating procedures. The role requires expertise in ServiceNow platform architecture, ITIL processes, and ITSM workflows to manage business-critical operations. You will collaborate with developers and product owners to implement enhancements and optimize workflow automation within the production environment to resolve critical application issues and ensure high reliability.

What you'll do

  • Provide day-to-day operational support for ServiceNow production instances to ensure high availability and reliability.
  • Troubleshoot and resolve issues within ServiceNow application flows and integrations.
  • Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
  • Monitor ServiceNow environments using observability tools like Splunk and Grafana to proactively address anomalies.
  • Resolve complex ServiceNow code issues involving JavaScript and GlideScript.
  • Automate monitoring, maintenance, and operational tasks within the ServiceNow platform.
  • Develop and document standard operating procedures for ServiceNow support and administration.
  • Participate in an on-call rotation to provide weekend support for production systems.

What we're looking for

  • 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
  • Strong knowledge of ServiceNow platform architecture, modules, and administration.
  • Experience with ServiceNow integrations, APIs, and web services.
  • Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.
  • Familiarity with ITIL processes and ServiceNow ITSM workflows.
  • Experience with production management and monitoring tools such as Splunk, Grafana, or APICA.
  • ServiceNow Certified System Administrator or other ServiceNow certifications (preferred).
  • Experience with automation scripting, workflow development, Agile methodologies, or AI technologies (preferred).

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