Technical Product Support Engineer III

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Benicia, CA
Salary
$96,000–$132,000 / yr
Employment
Full-time
Posted
30 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k
This role $114k
$84k most similar roles pay here $204k

This role pays less than 81% of similar roles. Most pay $128,250–$185,206 — the shaded band above. At the midpoint, this role pays about $114k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 129 open roles on FindRole.

Listed pay typically runs $138,000–$190,000 across 110 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Technical Product Support Engineer III

The Technical Product Support Engineer III serves as a critical technical support focal point between customers and the internal division to resolve complex equipment issues. This role involves managing escalations, fleet performance, system installations, and improvement programs while providing essential documentation for field engineers and technicians who diagnose and repair hardware. The engineer provides Alpha and Beta site support specifically related to the installation, operation, calibration, and testing of new hardware, processes, or software designs. Key responsibilities include reviewing ECOs, generating performance metrics like MTBF and availability, and creating technical documentation such as CENs and BKMs. The role requires expertise in troubleshooting, problem-solving, and data analysis to support system upgrades and improvements. This position operates within the semiconductor manufacturing domain, focusing on solving hardware and software challenges for advanced chip production equipment.

What you'll do

  • Manage all technical support aspects for a specific customer including escalations, fleet performance, installations, and upgrades.
  • Act as the primary focal point between customers and internal teams to provide technical documentation and troubleshooting support.
  • Provide Alpha Site support for the installation, operation, calibration, and testing of new hardware or software designs.
  • Provide Beta Site support for testing and servicing new hardware, software, or processes on customer tools.
  • Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
  • Generate and present system performance metrics including MTBF, MTBI, availability, and spending analysis.
  • Create and review technical documentation for improvements, upgrades, and support plans for presentation at the customer level.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Solves complex problems by taking new perspectives and exercising judgment based on multiple information sources.
  • Explains difficult or sensitive information while working to build consensus.
  • Acts as a resource for less experienced colleagues and may lead small projects with manageable risks.
  • Provides technical support, documentation, and escalation focal point between customers and internal teams.
  • Performs Alpha and Beta site support for new hardware, process, software design, installation, and calibration.
  • Generates and presents system performance data including MTBF, MTBI, availability, and spending analysis.
  • Creates and reviews documentation covering technical improvements, system upgrades, and support plans.

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