Technology Support III

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Plano, TX
Posted: 51 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $134k

$98k most similar roles pay here $174k

This listing doesn't post a salary. Most similar roles pay $105,653–$163,337.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Technology Support III

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As a Technology Support III team member within the Corporate Sector - Finance/ GFT - Tech Invest Governance team, you will ensure the operational stability, availability, and performance of production application flows. You will manage end-to-end application and infrastructure service delivery to support firm business operations. Daily responsibilities include monitoring production environments for anomalies using observability tools, performing root cause analysis on production issues, and resolving data-related incidents involving quality or connectivity failures. You will utilize enterprise-authorized AI capabilities to accelerate incident triage and trend analysis while adhering to strict security requirements. The role requires expertise in Dynatrace, Grafana, and Splunk for monitoring infrastructure metrics. Candidates should possess experience with ITIL frameworks, public cloud environments including AWS services like EC2 and Lambda, and proficiency in general purpose programming languages or automation scripting to maintain full stack technology systems.

Skills

Dynatrace Grafana Splunk AWS EC2 IAM S3 Lambda CloudFormation ITIL Root Cause Analysis Monitoring Observability Automation Scripting

What you'll do

Maintain the stability, availability, and performance of production application flows and infrastructure.
Monitor production environments for anomalies using standard observability tools like Dynatrace, Grafana, and Splunk.
Utilize enterprise-authorized AI capabilities to accelerate incident triage and trend analysis from operational signals.
Investigate and resolve data-related incidents involving quality issues, performance problems, and connectivity failures.
Perform root cause analysis on production issues to implement preventive measures and reduce future occurrences.
Identify, escalate, and communicate technical issues to business and technology stakeholders.
Create knowledge-sharing articles, processes, and documentation based on gathered information.
Analyze complex trends to manage incidents, problems, and changes across full-stack technology systems.

What we're looking for

3+ years of experience troubleshooting, resolving, and maintaining information technology services.
Demonstrated knowledge of applications or infrastructure in large-scale on-premises and public cloud environments.
Experience using enterprise-authorized AI capabilities for production support workflows with strong validation habits and data sensitivity awareness.
Experience with observability and monitoring tools including Dynatrace, Grafana, and Splunk.
Ability to review and validate AI-assisted incident recommendations while following operational and security expectations.
Exposure to Information Technology Infrastructure Library (ITIL) framework processes.
Experience with one or more general purpose programming languages and/or automation scripting (preferred).
Understanding of public cloud and AWS services architecture and best practices (preferred).

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