Technology Support II

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Irvine, CA
Posted
18 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $129k
$95k most similar roles pay here $164k

This listing doesn't post a salary. Most similar roles pay $106,506–$152,150.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Technology Support II

As a Technology Support II team member within Healthcare Payments, you will support and monitor mission-critical, cloud-hosted software-as-a-service applications to ensure stable transaction processing. Your daily responsibilities include triaging escalations, investigating exceptions, and collaborating with technical and business teams to resolve issues quickly while improving monitoring workflows and operational processes. You will utilize enterprise-authorized AI capabilities to accelerate incident triage and root-cause analysis while adhering to strict security requirements. The role requires proficiency in Structured Query Language (SQL) for reporting against Oracle databases, as well as experience with production logs, metrics, and service management practices like ITIL. You will manage high-availability components and potentially utilize tools such as Datadog, Dynatrace, Splunk, or Grafana to maintain system reliability within the healthcare transaction processing domain.

What you'll do

  • Monitor healthcare transaction processing applications and services to ensure stable day-to-day performance.
  • Triage escalated issues and coordinate timely resolutions with internal partners and customers.
  • Research and remediate processing exceptions to reduce operational risk and customer impact.
  • Utilize enterprise-authorized AI tools to accelerate incident triage and root-cause hypothesis generation.
  • Follow established runbooks and operational agreements to ensure end-to-end service delivery.
  • Identify and implement improvements for monitoring, systems, and operational workflows.
  • Produce ad hoc reports using SQL and Oracle databases to support business needs.

What we're looking for

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • 2+ years of applied experience in application operations, production support, or system integration and support.
  • 2+ years of experience using SQL to query and report against Oracle databases.
  • Working knowledge of enterprise-authorized AI capabilities for production support with strong validation habits and data sensitivity awareness.
  • Experience investigating issues using logs, metrics, and other monitoring signals in production environments.
  • Working knowledge of service management practices such as ITIL.
  • Strong written and verbal communication skills to collaborate across teams during time-sensitive scenarios.
  • Experience with healthcare billing, Linux/Unix, or tools like Datadog, Dynatrace, Jira, ServiceNow, Splunk, or Grafana (preferred).

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