Technology Support Lead
JPMorgan Chase
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How this pay compares to similar roles
This listing doesn't post a salary. Most similar roles pay $106,506–$152,150.
Based on 240 similar postings.
Employer
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has 1117 open roles on FindRole.
Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.
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At a glance
As a Technology Support II team member within Healthcare Payments, you will support and monitor mission-critical, cloud-hosted software-as-a-service applications to ensure stable transaction processing. Your daily responsibilities include triaging escalations, investigating exceptions, and collaborating with technical and business teams to resolve issues quickly while improving monitoring workflows and operational processes. You will utilize enterprise-authorized AI capabilities to accelerate incident triage and root-cause analysis while adhering to strict security requirements. The role requires proficiency in Structured Query Language (SQL) for reporting against Oracle databases, as well as experience with production logs, metrics, and service management practices like ITIL. You will manage high-availability components and potentially utilize tools such as Datadog, Dynatrace, Splunk, or Grafana to maintain system reliability within the healthcare transaction processing domain.
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