Technical Support Technician

Motorola Solutions

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
ILUTNMAZ
Salary
$90,000–$110,000 / yr
Posted
57 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $135k
This role $100k
$80k most similar roles pay here $180k

This role pays less than 72% of similar roles. Most pay $99,300–$170,000 — the shaded band above. At the midpoint, this role pays about $100k versus about $135k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 135 open roles on FindRole.

Listed pay typically runs $106,500–$140,000 across 117 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Technical Support Technician

Technical Support Technician (Hybrid) joins the PremierOne Support team within the CMSO Software Enterprise Technical Support group to support critical public safety infrastructure. This role involves configuring and supporting complex hardware and software implementations, including Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing. The technician will troubleshoot system-level software, networking components, and third-party systems while resolving high-priority issues via phone, email, and web portals. Key responsibilities include performing root cause analysis for application failures and collaborating with engineering teams to optimize database performance. Required skills include MS SQL Server and MS Windows Server administration, MS Ops Manager performance analysis, and network troubleshooting involving routing, firewalls, and security rules. The role addresses the critical need for continuous operational availability in public safety environments where systems must remain functional during nights, weekends, and holidays.

What you'll do

  • Configure and support complex hardware and software systems in public safety customer environments.
  • Resolve critical technical issues received via phone, email, and web portals.
  • Troubleshoot and analyze system-level software, networking components, and third-party integrations.
  • Identify root causes of application failures and implement corrective measures to prevent recurrence.
  • Maintain continuous operational availability for local and remote customer implementations.
  • Share domain knowledge regarding application behavior and database performance with internal engineering teams.
  • Participate in a rotational off-hours on-call schedule to support emergency system restoration.

What we're looking for

  • A Bachelor's degree or 3+ years of relevant experience is required.
  • Must be able to pass a stringent fingerprint background check for CJIS security compliance.
  • Legal authorization to work in the U.S. indefinitely is required.
  • Ability to configure and maintain MS SQL Server and MS Windows Server environments.
  • Experience performing performance analysis using MS Ops Manager and desktop operating systems.
  • Proficiency in network infrastructure troubleshooting, including routing, firewalls, and security rules.
  • Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms is preferred.
  • Hands-on experience with F5 Load Balancers, Fortigate firewalls, and SQL query optimization is preferred.

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