Technical Support Specialist

Fortinet

Confirmed live today Low trust

Quick summary

Work type: On-site
Location: Atlanta, GA
Employment: Full-time
Posted: 116 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $133k

$92k $177k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,437–$152,000.

Based on 240 similar postings.

Employer

About Fortinet

Fortinet is a US-based cybersecurity company best known for its FortiGate next-generation firewalls. It sells a broad security platform spanning network security, SD-WAN, endpoint protection, cloud security, and SIEM/SOC operations.

Fortinet currently has 102 open roles on FindRole.

Listed pay typically runs $140,000–$183,000 across 77 roles with salary data.

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At a glance

TL;DR · Technical Support Specialist

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The Technical Support Specialist joins the support team to provide technical help for Centralized Management and SOC Solutions, specifically FortiAnalyzer for centralized logging and reporting and FortiManager for centralized configuration management. The engineer provides direct web and telephone support, troubleshooting issues, recommending corrective actions, and providing customer education. Key responsibilities include reproducing customer environments using lab equipment to identify bugs for the QA and software development teams. Required skills include a strong understanding of TCP/IP, routing protocols, L2/L3 switches, and experience with firewalls and VPN gateways. Preferred technical competencies include SQL syntax, VM/Cloud environments, and Linux administration using YAML. This role solves complex networking and security problems by managing cases from initiation to closure while consulting technical documentation and release notes.

Skills

FortiAnalyzer FortiManager TCP/IP Routing Protocols L2/L3 Switches Firewalls VPN Gateways SQL Linux YAML VM Cloud Environments Network Security Centralized Configuration Management Troubleshooting

What you'll do

Provide direct technical support to customers via web and telephone.
Troubleshoot FortiAnalyzer and FortiManager products to resolve customer issues.
Collect necessary information to understand reported problems and recommend corrective actions.
Reproduce customer environments using lab equipment to identify and report software bugs.
Provide customer education to fill gaps in networking and product knowledge.
Manage the full lifecycle of customer cases until final closure.
Consult technical documentation, bulletins, and release notes to identify known problems.
Provide knowledge transfer to peer engineers regarding product issues and solutions.

What we're looking for

4+ years of experience in a technical support role in a networking/security company or equivalent education.
Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
Experience with security products, especially firewalls and VPN gateways.
Strong troubleshooting, problem-solving, and English communication skills.
Bachelor’s degree in computer science, Software Engineering, or a related field (preferred).
Experience providing technical support for data networking or security products (preferred).
Experience with Centralized Configuration Management Tools, SQL, VM/Cloud environments, or Linux administration (preferred).

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