Senior Supervisor I NOC Technical Support

Motorola Solutions

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Allen, TX
Salary
$63,000–$73,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $167k
This role $68k
$46k most similar roles pay here $222k

This role pays less than 99% of similar roles. Most pay $128,480–$205,362 — the shaded band above. At the midpoint, this role pays about $68k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 135 open roles on FindRole.

Listed pay typically runs $106,500–$140,000 across 117 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Senior Supervisor I NOC Technical Support

Sr Supervisor I NOC Technical Support provides operational leadership and shift oversight within a 24/7 Network Operations Center to maintain critical infrastructure and public safety networks. The role involves managing incident response workflows, coordinating staffing, ensuring compliance with federal telecommunications outage regulations, and overseeing departmental administrative functions. You will coach team members through performance reviews and develop technical instructional documentation like Knowledge Base articles and MOPs. Key responsibilities include resolving endpoint concerns and handling customer escalations. Required expertise includes IP networking, troubleshooting routers, switches, and servers, along with knowledge of BGP, MPLS, SIP, or VPN architectures. Candidates must be proficient in interpreting network drawings and possess experience in mission-critical environments. The role addresses the technical challenge of maintaining service availability for essential communications and public safety networks through proactive team leadership and technical oversight.

What you'll do

  • Guide daily technical support operations to maintain service level objectives and coordinate staffing.
  • Monitor team performance against established SLAs and OLAs to drive operational improvement.
  • Ensure full compliance with state and federal telecommunications outage notification regulations.
  • Oversee incident response workflows to resolve critical infrastructure, service, and endpoint concerns.
  • Manage customer escalations in collaboration with senior management and internal support teams.
  • Conduct regular team meetings and performance reviews to provide coaching and development plans.
  • Author and standardize technical instructional documentation, including Knowledge Base articles and training aids.
  • Manage departmental onboarding, system account permissions, and routine administrative functions for direct reports.

What we're looking for

  • Bachelor's degree or equivalent practical experience.
  • High School Diploma is required.
  • 1+ years of supervisory or leadership experience with responsibility for direct reports.
  • Proficiency in IP networking, including BGP, MPLS, SIP, or VPN architectures.
  • Expertise in troubleshooting routers, switches, servers, and endpoints.
  • Experience in incident management within 24/7 mission-critical environments.
  • Ability to pass a stringent fingerprint background check for CJIS security compliance.
  • Legal authorization to work in the U.S. indefinitely is required.

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