We are seeking a Technical Support Engineer for our Integration Success Team in Austin to scale servicing capabilities for the Wise Platform APIs. This role involves providing 24/7 support across various time zones, primarily through email queues and phone/video conferencing during critical incidents. You will develop deep expertise in Wise API and SWIFT products, collaborate with global teams, and contribute to troubleshooting complex issues independently or collaboratively with internal stakeholders like engineering and commercial teams. Ideal candidates have experience in a technical support role for an enterprise API product, strong communication skills, and the ability to test and debug REST APIs. Familiarity with incident management processes is preferred, along with basic programming knowledge in languages such as Python or JavaScript. The team operates on a 24/5 service level globally, requiring flexibility for out-of-hours work including weekends and holidays on a rotational basis.
Skills
REST
Python
JavaScript
SQL
Incident Management
API Documentation
On-Call Support
Enterprise Customer Environment
Payments Fintech
Support Tooling
What you'll do
Provide rapid and effective response to API customer issues via email, phone, or video conferencing.
Develop deep expertise in Wise Platform APIs and SWIFT products for technical support.
Troubleshoot and solve complex issues reported by partners independently and collaboratively.
Contribute to product feedback by sharing knowledge and trends of partner issues with engineering teams.
Act as a first-responder during major incidents, ensuring swift resolution and high reliability.
What we're looking for
Experience in a technical support role for an API product
Strong ability to test, troubleshoot REST APIs and understand API documentation
Excellent communication skills to articulate complex technical concepts to non-technical audiences
Willingness and experience to be on call outside of normal working hours
Familiarity with incident management processes
Programming knowledge in languages like Python or JavaScript (desirable)
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$128,000–$223,400.
Peer median band
$128,000–$223,400
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$139,875–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Wise
Wise (formerly TransferWise) is a global technology company specializing in international money transfers and multi-currency accounts, offering transparent low-cost foreign exchange for individuals and businesses. Industry: Financial Technology & International Payments