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$116,150–$172,370.
Based on 240 similar postings.
Employer
About Wise
Wise (formerly TransferWise) is a global technology company specializing in international money transfers and multi-currency accounts, offering transparent low-cost foreign exchange for individuals and businesses. Industry: Financial Technology & International Payments
As a Technical Support Engineer on the Integration Success Team, you will provide rapid and effective responses to partners regarding Wise Platform API behavior and webhooks. You will serve as a first responder for major incidents while collaborating with global internal engineering and commercial teams to resolve complex technical issues. Your daily responsibilities include managing support across email, phone, and video channels, troubleshooting REST APIs, interpreting logs, and querying databases. To succeed, you must possess expertise in API documentation, incident management processes, and the ability to communicate complex technical concepts to non-technical audiences. While not a developer role, knowledge of Python or JavaScript is desirable. You will work within the fintech domain to ensure high reliability for partner integrations, managing critical issues and providing proactive product feedback based on identified trends and commoner problems.
Windows
Linux
Agile
Scrum
Firewalls
ACAS
STIGs
MACE
VRSG
Scripting
Configuration Management
Technical Documentation
Simulation Systems
Distributed Systems