Technical Support Engineer

Booz Allen Hamilton

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Fayetteville, NC
Posted
23 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $144k
$105k most similar roles pay here $184k

This listing doesn't post a salary. Most similar roles pay $116,150–$172,370.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 802 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 783 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer

As a Technical Support Engineer, you will join a versatile team of engineers and operational experts providing robust training to military personnel. You will maintain and execute a network of simulators and modeling capabilities designed for rehearsal and exercise capabilities. Your daily responsibilities include performing operational checks for local air and ground simulation systems, conducting preventative maintenance, and developing configuration management processes for geographically separated systems. You will also build and install new simulators, manage software releases, and troubleshoot issues within a live, virtual, and constructive environment. The role requires proficiency in Microsoft Windows and Linux operating systems, as well as experience with complex networked distributed systems. Preferred skills include knowledge of firewalls, ACAS, STIGs, and specific programs like MACE or VRSG. You will operate on an Agile Scrum team to solve technical challenges within the defense training domain.

What you'll do

  • Perform daily operational checks and preventative maintenance on air and ground simulation systems.
  • Troubleshoot Tier 1-3 issues for network, hardware, and operating system components.
  • Operate virtual environments to facilitate large-scale training exercises for military personnel.
  • Build and install new simulators and associated networking infrastructure.
  • Develop configuration management processes to ensure geographically separated systems remain compliant with requirements.
  • Identify and track system deficiencies to improve overall functionality and performance.
  • Create technical documentation to support system operations and maintenance.

What we're looking for

  • Experience working on complex networked distributed systems.
  • Experience with Microsoft Windows and Linux operating systems.
  • Experience supporting and collaborating with DoD operational personnel.
  • Ability to troubleshoot and resolve issues with basic network and operating systems.
  • Ability to create technical documentation.
  • Ability to travel up to 25% of the time.
  • HS diploma or GED; Security+ Certification required.
  • TS/SCI clearance.

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