This role pays less than
94%
of similar roles. Most pay
$116,731–$173,557
— the shaded band above.
At the midpoint, this role pays about
$92k
versus about
$145k
for comparable roles.
Based on 240 similar postings.
Employer
About Plaid
Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure
Plaid currently has
35 open roles
on FindRole.
Listed pay typically runs
$190,800–$262,800
across 35 roles with salary data.
As a Technical Support Engineer on the Plaid Support team, you will ensure that customer applications function correctly by investigating the root cause of integration issues and quantifying their scope. You will manage technical issues from initial symptom to final resolution, communicating with both customers and internal stakeholders throughout the process. Your daily work involves responding to tickets via Zendesk, troubleshooting using internal tools, and collaborating with Engineering and Product teams to resolve complex problems. To succeed, you must be proficient in REST APIs, SQL, CSS, HTML, and a coding language such as JavaScript or Python. You will also utilize Jira and Mode for data visualization while contributing to process improvements and documentation. This role focuses on solving technical integration challenges within the financial services domain to ensure seamless connections between financial institutions and third-party applications.
Windows
Linux
Agile
Scrum
Firewalls
ACAS
STIGs
MACE
VRSG
Scripting
Configuration Management
Technical Documentation
Simulation Systems
Distributed Systems
Linux
Windows
Agile
Scrum
Scripting
Firewalls
ACAS
STIGs
MACE
VRSG
Configuration Management
Technical Documentation
Distributed Systems
Simulation Systems