This listing doesn't post a salary. Most similar roles pay
$113,338–$154,100.
Based on 240 similar postings.
Employer
About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
266 open roles
on FindRole.
Listed pay typically runs
$161,000–$205,000
across 138 roles with salary data.
As a Technical Support Engineer II on the Technical Solutions team, you will serve as an in-house product expert to ensure customer success and growth. You will engage with customers through ticketing systems, live chat, and screensharing tools to resolve technical requests while educating them on platform usage. Your daily responsibilities include reproducing technical issues across over 1000 integrations, becoming demo certified to lead three-pillar demos, and providing feedback to internal teams based on client interactions. You will specialize in specific product areas to provide deep expertise. The role requires proficiency in Zendesk, Jira, and Confluence, along with programming experience and basic Linux knowledge. This position focuses on the observability and security platform domain, requiring a critical thinker who can communicate fluently in both English and Japanese to support global stakeholders.