below marketmost similar roles pay hereabove market
This role pays less than
82%
of similar roles. Most pay
$116,337–$166,528
— the blue band above.
At the midpoint, this role pays about
$105k
versus about
$141k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
694 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 651 roles with salary data.
The Technical Support Engineer joins the Customer Service and Support organization to resolve complex customer issues and facilitate digital transformation goals. This role involves owning, triaging, and driving resolutions for cases on newly launched products where documentation may be limited. You will reconstruct product behavior from first principles using logs, traces, and repro environments to identify root causes. Key responsibilities include engaging customers as a trusted advisor, collaborating with global stakeholders, and converting real-time learning into durable readiness assets like troubleshooting guides and playbooks. The role requires a Bachelor's Degree in Computer Science or Information Technology, plus technical support experience. Candidates should possess skills in cloud technologies like SharePoint, OneDrive, and M365, alongside a passion for self-teaching and solving problems in high-stress, dynamic environments.
Own, triage, and drive resolution of customer cases for newly launched products lacking established documentation.
Reproduce customer-reported issues in a personal environment to identify root causes before escalating.
Reconstruct product behavior from first principles using logs, traces, and platform knowledge.
Escalate well-scoped problem statements to engineering teams when current knowledge limits are reached.
Create durable readiness assets such as knowledge-base articles, troubleshooting guides, and triage playbooks.
Mentor standard support engineers as products transition from frontier status to steady-state support.
Act as a trusted advisor to customers on technically complex issues and provide continuous status updates.
What we're looking for
Bachelor's Degree in Computer Science, Information Technology, or related field and 1+ year of technical support, consulting, or IT experience.
Equivalent experience to the degree and years of experience requirement is accepted.
Ability to pass the Microsoft Cloud background check.
Must provide verification of citizenship with a valid passport to meet legal restrictions for government agency support.
Bachelor's Degree in Computer Science, Information Technology, or related field and 5+ years of technical support, consulting, or IT experience (preferred).
Microsoft Technology Certifications (preferred).
Industry IT-Based Certifications such as Comp-TIA, CCNA, or ISC2 (preferred).
Experience in customer service, Microsoft/cloud technologies, or Microsoft AI certifications (preferred).
Cybersecurity Incident Response
Azure
Microsoft 365
Windows
Threat Investigation
Data Handling
Compliance
Network Operations
System Development
Software Support
AI
SC-900
ISC2 CC
CISSP
AI-900
AI-901
Linux
Windows
Agile Scrum
Firewalls
ACAS
STIGs
Scripting
Configuration Management
Distributed Systems
Security+
MACE
VRS
Image Generator
Constructive Force Generator