Technical Support Engineer

Booz Allen Hamilton

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Fayetteville, NC
Employment: Full-time
Posted: 7 days ago
Freshness: Confirmed live yesterday
Nearby: 49 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $143k

$103k most similar roles pay here $182k

This listing doesn't post a salary. Most similar roles pay $114,875–$170,300.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 1240 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 817 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer

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As a Technical Support Engineer, you will join a versatile team of engineers and operational experts providing robust training to military personnel within live, virtual, and constructive environments. You will perform daily operational checks for air and ground simulation systems, conduct preventative maintenance, and manage configuration processes to ensure geographically separated systems meet training requirements. Your responsibilities include troubleshooting Tier 1-3 issues, performing hardware installs, managing software releases, and building new simulators and networks while operating on an Agile Scrum team. The role requires proficiency in Microsoft Windows and Linux operating systems, experience with complex networked distributed systems, and the ability to create technical documentation. Preferred skills include knowledge of firewalls, ACAS, STIGs, and specific programs like MACE or VRSG. You will support a network of simulators designed for rehearsal and exercise capabilities for various units.

Skills

Linux Windows Agile Scrum Scripting Firewalls ACAS STIGs MACE VRSG Configuration Management Technical Documentation Simulation Systems Distributed Systems

What you'll do

Perform daily operational checks and preventative maintenance on air and ground simulation systems.
Provide Tier 1-3 troubleshooting for network, hardware, and software issues during operations.
Build and install new simulators and networks to expand modeling capabilities.
Operate virtual environments to facilitate large-scale training exercises for military personnel.
Develop configuration management processes to ensure geographically separated systems remain compliant with requirements.
Identify and track system deficiencies to improve overall functionality and performance.
Create technical documentation to support system operations and maintenance.

What we're looking for

Experience working on complex networked distributed systems.
Experience with Microsoft Windows and Linux operating systems.
Experience supporting and collaborating with DoD operational personnel.
Ability to troubleshoot and resolve issues with basic network and operating systems.
Ability to create technical documentation.
Ability to travel up to 25% of the time.
HS diploma or GED.
TS/SCI clearance.

2+ yrs exp

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