Technical Support Engineer

What you'll do

• Own, investigate, and solve complex technical issues for customers regarding Azure infrastructure services.
• Act as a technical advisor to customers while leveraging troubleshooting tools and practices.
• Collaborate with internal teams and Microsoft partners to resolve high-level technical problems.
• Mentor peers and share technical knowledge through readiness programs and coaching.
• Engage with Engineering and Supportability teams to identify and report product defects.
• Develop automation techniques and diagnostic tools to drive improvements in Microsoft products.
• Provide specialized support for Azure VMware Solution, Azure NetApp Files, Nutanix, and Oracle Database@Azure.

What we're looking for

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years of technical support, technical consulting, or information technology experience (or 5+ years with equivalent experience).
• Experience troubleshooting and supporting enterprise infrastructure platforms including VMware Cloud Foundation, Azure NetApp Files, Nutanix, cloud, virtualization, storage, or networking technologies.
• Deep knowledge of datacenter infrastructure concepts including compute, storage, networking, virtualization, and hybrid cloud architectures.
• Ability to pass the Microsoft Cloud Background Check.
• Industry certification in VMware, Nutanix, Microsoft Azure, NetApp, Oracle, or related infrastructure technologies (preferred).
• CCNP or equivalent networking certification with experience supporting enterprise networking and connectivity solutions (preferred).
• Experience supporting or deploying VMware Cloud Foundation, Azure VMware Solution, Azure NetApp Files, Nutanix on Azure, Oracle Database@Azure, or similar platforms (preferred).