Technical Support Engineer

Stripe

Confirmed live 3 days ago High trust

Remote

Quick summary

Work type: Remote
Location: New York, NYSeattle, WASan Francisco, CA
Salary: $137,000–$205,600 / yr
Posted: 57 days ago
Freshness: Confirmed live 3 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $159k

This role $171k

$113k most similar roles pay here $215k

This role pays more than 64% of similar roles. Most pay $123,187–$194,687 — the shaded band above. At the midpoint, this role pays about $171k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About Stripe

Stripe is a financial infrastructure platform for internet businesses, providing payment processing, billing, fraud prevention, and banking-as-a-service APIs to businesses of all sizes globally. Industry: Payments Infrastructure & Financial Technology

Stripe currently has 173 open roles on FindRole.

Listed pay typically runs $190,400–$285,600 across 171 roles with salary data.

Most-posted roles

View all roles at Stripe

At a glance

TL;DR · Technical Support Engineer

Role Posting Log in to save

As a Technical Support Engineer, Metronome, you will join the engineering organization to provide world-class service by acting as an expert on the usage-based billing platform. You will manage customer escalations through ticketing systems, utilize internal observability tools to diagnose issues, and communicate directly with customers via Slack. Your daily work involves providing technical guidance on API integrations, troubleshooting blockers, and developing internal tools to automate workflows. You will also design a comprehensive knowledge base and provide feedback to the product team to influence the roadmap. The role requires proficiency in SQL, writing scripts or internal tools using APIs, and communicating complex technical concepts clearly. You will solve problems related to automated invoicing and consumption data for software companies while ensuring successful integrations with the Metronome platform.

Skills

SQL TypeScript Python Ruby APIs ticketing system, s Zendesk Pylon Front Internal Tools Documentation Triage Knowledge Base

What you'll do

Provide technical guidance to customers' developers regarding API integrations and product functionality.
Troubleshoot customer issues and diagnose blockers using internal observability tools.
Escalate complex issues with full customer context to the engineering team.
Develop internal tools to automate manual workflows and address feature gaps.
Communicate complex technical concepts clearly to customers via Slack and other channels.
Provide feedback on recurring customer challenges to influence the product roadmap.
Design and implement a comprehensive knowledge base for customer self-service.

What we're looking for

At least 2 years of work experience in a B2B customer-facing technical support organization or in engineering.
Experience working closely with engineering teams and providing technical feedback on customer issues.
Ability to debug and triage bugs and escalations from customers.
Ability to communicate technical product capabilities to customers clearly.
Experience writing scripts or internal tools using APIs.
Functional knowledge of SQL.
Strong written and verbal communication skills for explaining complex technical concepts.
A mindset of customer empathy and problem-solving.

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