This role pays more than
63%
of similar roles. Most pay
$123,705–$194,687
— the shaded band above.
At the midpoint, this role pays about
$171k
versus about
$159k
for comparable roles.
Based on 240 similar postings.
Employer
About Stripe
Stripe is a financial infrastructure platform for internet businesses, providing payment processing, billing, fraud prevention, and banking-as-a-service APIs to businesses of all sizes globally. Industry: Payments Infrastructure & Financial Technology
Stripe currently has
173 open roles
on FindRole.
Listed pay typically runs
$190,400–$285,600
across 171 roles with salary data.
As a Technical Support Engineer, Metronome, you will join the technical support engineering team to provide world-class service for a usage-based billing platform. You will serve as a product expert, collaborating with engineers, customer success, and solutions architecture teams while interacting directly with customers' developers via Slack and ticketing systems. Your daily responsibilities include handling escalations, diagnosing issues using internal observability tools, developing internal tools to automate workflows, and creating comprehensive knowledge base documentation. To succeed, you must possess experience in B2B technical support or engineering, the ability to debug and triage bugs, and proficiency in writing scripts using APIs and SQL. You will also communicate complex technical concepts clearly while providing feedback to influence the product roadmap for a platform that manages millions of invoices and complex billing integrations.
Windows
Linux
Agile
Scrum
Firewalls
ACAS
STIGs
MACE
VRSG
Scripting
Configuration Management
Technical Documentation
Simulation Systems
Distributed Systems