Technical Support Engineer

Booz Allen Hamilton

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Fayetteville, NC
Employment
Full-time
Posted
1 day ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $143k
$104k $178k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $115,750–$170,000.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 1724 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 898 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer

JOB TITLE: Technical Support Engineer As a Technical Support Engineer, you will join a versatile team of engineers and operational experts to maintain a network of simulators and modeling capabilities for various units. You will provide first-line technical support for elite warfighters, performing Tier 1-2 troubleshooting for hardware, software, and network issues across local air and ground simulation systems. Your daily responsibilities include conducting operational checks, performing preventative maintenance, installing new simulators, and managing software releases and deployments. You must ensure systems remain compliant with training requirements and maintain an Authority to Operate. Required skills include experience with complex networked distributed systems, basic network and operating systems, and creating technical documentation. Preferred experience includes programming, scripting, Image Generator VRSG, and Constructive Force Generator programs like MACE.

What you'll do

  • Provide Tier 1-2 troubleshooting for hardware, software, and network issues during live training events.
  • Perform day-to-day operational checks and preventative maintenance on local and outstation simulation systems.
  • Build and install new simulators and networks across various geographical locations.
  • Manage software releases, deployments, and hardware lifecycle management for the simulation network.
  • Document recurring system deficiencies and escalate complex technical issues to engineering teams.
  • Maintain system compliance with training requirements and Authority to Operate (ATO) standards.
  • Support operations in live, virtual, and constructive (LVC) environments for warfighters.

What we're looking for

  • Experience working on complex networked distributed systems.
  • Experience supporting and collaborating with DoD operational personnel.
  • Ability to create technical documentation.
  • Ability to troubleshoot and resolve issues with basic network and operating systems.
  • Ability to travel up to 25% of the time.
  • HS diploma or GED.
  • TS/SCI clearance.

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