Technical Support Engineer
Wise
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This listing doesn't post a salary. Most similar roles pay $127,815–$194,312.
Based on 240 similar postings.
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Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.
Cloudflare, Inc currently has 190 open roles on FindRole.
Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.
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Technical Support Engineer, Application Performance joins the Customer Support Team to resolve complex technical issues and provide assistance across phone, email, and chat channels. This role involves fulfilling support requests, collaborating with senior engineers to troubleshoot customer problems, tracking tickets, and providing feedback on product improvements. The engineer will also help define AI skills for automated workflows and update internal documentation while testing new releases. Key responsibilities involve navigating the complexities of internet technologies including DNS, SSL/TLS, and HTTP(S) protocols, as well as understanding reverse proxying, caching, and load balancing. Required technical skills include proficiency with Linux command-line tools like curl, dig, traceroute, and openssl, along with experience in Bash, Python, or JavaScript scripting. The role addresses the core challenge of maintaining internet performance and security for a diverse range of web properties.
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