Technical Support Engineer, Application Performance

Cloudflare, Inc

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Posted
11 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $161k
$117k most similar roles pay here $216k

This listing doesn't post a salary. Most similar roles pay $127,815–$194,312.

Based on 240 similar postings.

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About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer, Application Performance

Technical Support Engineer, Application Performance joins the Customer Support Team to resolve complex technical issues and provide assistance across phone, email, and chat channels. This role involves fulfilling support requests, collaborating with senior engineers to troubleshoot customer problems, tracking tickets, and providing feedback on product improvements. The engineer will also help define AI skills for automated workflows and update internal documentation while testing new releases. Key responsibilities involve navigating the complexities of internet technologies including DNS, SSL/TLS, and HTTP(S) protocols, as well as understanding reverse proxying, caching, and load balancing. Required technical skills include proficiency with Linux command-line tools like curl, dig, traceroute, and openssl, along with experience in Bash, Python, or JavaScript scripting. The role addresses the core challenge of maintaining internet performance and security for a diverse range of web properties.

What you'll do

  • Fulfill customer support requests through chat, email, and phone interactions.
  • Analyze and troubleshoot complex technical issues in collaboration with senior engineers.
  • Track and manage all support requests using the internal ticketing system.
  • Define and update AI skills and conversational journeys for automated workflows.
  • Update internal and public-facing documentation to ensure information remains current.
  • Provide feedback on product improvements based on direct customer interactions.
  • Test new releases and report bugs to the engineering team.

What we're looking for

  • 3-5 years of experience in a technical Customer Support role, preferably with large enterprise customers.
  • Strong understanding of the Internet and OSI Model layers 3, 4, and 7.
  • Proficiency with DNS, SSL/TLS, and HTTP(S) protocols.
  • Knowledge of HTTP reverse proxying, caching, and load balancing.
  • Experience using Linux and command line tools like curl, dig, traceroute, openssl, and git.
  • Experience writing scripts in Bash, Python, JavaScript, or other scripting languages.
  • Experience installing and configuring web servers such as Apache, Nginx, and/or IIS.
  • Authorization to receive software or technology controlled under U.S. export control laws.

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