This role pays less than
85%
of similar roles. Most pay
$129,950–$188,387
— the shaded band above.
At the midpoint, this role pays about
$112k
versus about
$159k
for comparable roles.
Based on 240 similar postings.
Employer
About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
266 open roles
on FindRole.
Listed pay typically runs
$161,000–$205,000
across 138 roles with salary data.
As a Technical Support Engineer 3, Premier - US-West, you will join the Technical Solutions team to serve as an in-house product expert for premier customers. You will manage high-priority requests via phone, chat, and tickets while educating clients on platform usage and troubleshooting complex issues autonomously. Your daily responsibilities include reproducing customer problems, assisting with over 1,000 integrations, managing urgent escalations, and providing mentorship to junior team members. You will also contribute to internal knowledge base documentation and drive product conversations based on client feedback. The role requires expertise in Linux, networks, programming, and cloud technology within a PaaS, IaaS, or SaaS environment. You must possess deep knowledge of infrastructure monitoring solutions to solve technical challenges for customers navigating complex environments while ensuring their successful adoption of the platform's features.