Federal Support Engineer III

Datadog

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Salary
$92,000–$122,000 / yr
Posted
88 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $144k
This role $107k
$81k most similar roles pay here $191k

This role pays less than 81% of similar roles. Most pay $115,000–$172,250 — the shaded band above. At the midpoint, this role pays about $107k versus about $144k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Federal Support Engineer III

As a Federal Support Engineer 3, you will join the Federal Support Engineering team to serve as a technical advisor for public sector customers operating in highly regulated and security-constrained environments. You will manage mission-critical workloads across hybrid and multi-cloud architectures by resolving complex technical issues through ticketing systems, live chat, and calls. Your daily responsibilities include troubleshooting integrations with limited data, managing urgent escalations, mentoring junior team members, and collaborating with product teams to advocate for improvements. The role requires expertise in APIs, RESTful interfaces, networking concepts, distributed systems, microservices, and cloud-native architectures. You must possess deep knowledge of operating system layers and cloud infrastructure to identify root causes within complex environments. This position focuses on solving technical hurdles for government agencies and organizations with sensitive missions requiring specialized support.

What you'll do

  • Resolve technical support requests from public sector customers via chat, phone, and ticketing systems.
  • Troubleshoot complex issues across 1000+ integrations in highly regulated and security-constrained environments.
  • Manage urgent escalation cases involving customer-facing troubleshooting calls and incident management.
  • Partner with Product and Engineering teams to validate bugs and advocate for product improvements.
  • Collaborate with Sales and Customer Success teams to remove technical blockers and drive adoption.
  • Provide mentorship and serve as an escalation partner for junior team members.
  • Identify root causes across APIs, networking, cloud infrastructure, and operating system layers.

What we're looking for

  • Experience delivering technical support to public sector environments and strictly regulated workloads.
  • 5+ years of experience providing technical support within SaaS environments for highly regulated public-sector customers.
  • Expertise in APIs, RESTful interfaces, networking concepts, distributed systems, microservices, and cloud-native architectures.
  • Hands-on experience with one or more cloud technologies and diagnosing issues in hybrid and multi-cloud environments.
  • Ability to identify root causes across API, networking, cloud infrastructure, and operating system layers.
  • Exceptional written and verbal communication skills for both technical and non-technical audiences.
  • Proven ability to mentor peers and serve as a technical escalation partner.
  • Eligibility for required U.S. Government export control authorizations.

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