Support Engineer, U.S. Government Support
GitLab
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This role pays less than 81% of similar roles. Most pay $115,000–$172,250 — the shaded band above. At the midpoint, this role pays about $107k versus about $144k for comparable roles.
Based on 240 similar postings.
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Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has 266 open roles on FindRole.
Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.
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As a Federal Support Engineer 3, you will join the Federal Support Engineering team to serve as a technical advisor for public sector customers operating in highly regulated and security-constrained environments. You will manage mission-critical workloads across hybrid and multi-cloud architectures by resolving complex technical issues through ticketing systems, live chat, and calls. Your daily responsibilities include troubleshooting integrations with limited data, managing urgent escalations, mentoring junior team members, and collaborating with product teams to advocate for improvements. The role requires expertise in APIs, RESTful interfaces, networking concepts, distributed systems, microservices, and cloud-native architectures. You must possess deep knowledge of operating system layers and cloud infrastructure to identify root causes within complex environments. This position focuses on solving technical hurdles for government agencies and organizations with sensitive missions requiring specialized support.
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