This role pays less than
95%
of similar roles. Most pay
$136,200–$195,000
— the shaded band above.
At the midpoint, this role pays about
$94k
versus about
$166k
for comparable roles.
Based on 240 similar postings.
Employer
About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
266 open roles
on FindRole.
Listed pay typically runs
$161,000–$205,000
across 138 roles with salary data.
As a Technical Support Engineer 2, Premier - NYC (Japanese Speaking), you will join the Technical Solutions team to serve as an in-house product expert for premier customers. You will manage multi-channel technical support via phone, chat, and tickets while educating clients on platform usage. Your daily responsibilities include reproducing issues across over 600 integrations, building documentation and knowledge base articles, participating in routine health check meetings, and driving product conversations based on client needs. The role requires proficiency in Japanese, experience with SaaS technical support, and a basic understanding of Linux and programming. You will solve complex problems within the infrastructure and monitoring space to ensure customer success. This position demands critical thinking and a client-centric approach to navigate various technical challenges while maintaining high standards for service delivery in a fast-paced environment.