Technical Support Engineer II

Datadog

Confirmed live yesterday Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: Sao Paulo, Brazil
Posted: 38 days ago
Freshness: Confirmed live yesterday
Nearby: 13 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $155k

$122k most similar roles pay here $198k

This listing doesn't post a salary. Most similar roles pay $133,000–$177,900.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer II

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As a Technical Support Engineer 2, Premier - Sao Paulo, you will join the Technical Solutions team as an in-house product expert dedicated to ensuring customer success and growth. You will engage with Premier Customers through asynchronous channels, relationship-building calls, and technical troubleshooting sessions to resolve complex issues. Your daily responsibilities include responding to client requests via email, chat, and video, reproducing configuration problems across over 700 integrations, and creating internal documentation. To succeed, you must possess at least two years of experience in multi-channel SaaS support, a background in premium or enterprise technical support, and proficiency in Portuguese and English. The role requires a tinkerer with programming experience, basic Linux knowledge, and expertise in current infrastructure and monitoring solutions to solve technical problems within the observability and security platform.

Skills

SaaS Linux Monitoring Infrastructure Troubleshooting Technical Support Documentation Portuguese English

What you'll do

Respond to technical client requests via email, chat, and video calls while educating users on the platform.
Build relationships with Premier Customers to resolve their specific questions and issues.
Participate in routine health check meetings with Premier Customers.
Reproduce product and configuration issues to troubleshoot over 700 different integrations.
Create internal documentation and knowledge base articles for the team.
Drive product and engineering conversations based on customer needs and use cases.

What we're looking for

Experience in multi-channel technical support at a SaaS company for at least 2 years.
Previous experience in a Premium or Enterprise technical support role.
Proficiency in Portuguese and English.
Programming experience and basic knowledge of Linux systems.
Knowledge of current infrastructure and monitoring solutions and technologies.
Ability to troubleshoot product issues across 700+ integrations.
Strong critical thinking and client-centric problem-solving skills.
Ability to work from a Datadog office 3-5 days per week.

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