Technical Services Engineer

MongoDB

Confirmed live 2 days ago Low trust

Hybrid

Quick summary

Work type: Hybrid
Location: Dublin, Ireland
Posted: 101 days ago
Freshness: Confirmed live 2 days ago
Nearby: 53 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $171k

$124k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $133,000–$209,937.

Based on 240 similar postings.

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About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Technical Services Engineer

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As a Technical Services Engineer, you will join the Technical Services team to provide expert guidance and solve complex problems for customers across the entire MongoDB ecosystem, including database servers, drivers, cloud infrastructure, Atlas, and Cloud Manager. You will work directly with large customers to resolve issues regarding architecture, performance, recovery, and security while advocating for their needs to product teams. Your daily work involves troubleshooting mission-critical production systems, mentoring new team members, and developing internal tools for benchmarking and diagnostics. The role requires expertise in Linux performance, memory management, I/O tuning, networking protocols like DNS and TCP/IP, and storage technologies such as NAS and SAN. You should possess coding skills in languages like Python, Java, or Go, along with experience in distributed systems, cloud platforms like AWS or Azure, and container orchestration tools like Kubernetes.

Skills

MongoDB Linux Python Java Go Kubernetes AWS Azure GCP Git NoSQL RDBMS TCP/IP DNS SSL/TLS Node.js Ruby C++ C# LDAP Kerberos

What you'll do

Resolve complex customer issues regarding architecture, performance, recovery, and security for the MongoDB ecosystem.
Provide expert guidance on standard methodologies for running MongoDB at scale.
Advocate for customer needs by collaborating with product management and development teams.
Develop internal software tools for performance, benchmarking, and diagnostics.
Mentor and onboard new team members to build internal knowledge of product lines.
Analyze technical issues holistically from the application tier down to the storage layer.
Manage technical escalations independently as a recognized technical specialist.

What we're looking for

Experience in systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting.
Strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS.
Experience in storage engineering including NAS, SAN, SSD, multi-pathing, and caching.
Experience building and maintaining complex mission-critical production database systems.
Ability to read code and basic coding or scripting skills in languages like Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
Broad awareness of customer workloads regarding performance, availability, and scalability.
Experience analyzing issues holistically from the application tier through the database down to storage.
Ability to solve problems in real-time while remaining calm under pressure.

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