Technical Production Control Advisor I

Fiserv

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Wilmington, DE
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $175k

$120k $220k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $139,887–$210,500.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 105 open roles on FindRole.

Listed pay typically runs $128,000–$210,000 across 64 roles with salary data.

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At a glance

TL;DR · Technical Production Control Advisor I

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The Technical Production Control – Advisor I joins a multidisciplinary Production Support team as an Application Support Engineer. In this role, you will manage the deployment, monitoring, troubleshooting, and maintenance of critical enterprise application platforms in production. Your daily responsibilities include identifying root causes for platform problems, performing application enhancements, resolving complex incidents, and providing feedback on code quality. You will also collaborate with L2 support on data processing and generate status reports using MTTR and MTTA metrics. Required technical skills include knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS, alongside scripting experience in Shell, Perl, PowerShell, or Python. You will support production environments using SQL, MySQL, Oracle, MongoDB, MariaDB, and tools like Splunk, Dynatrace, PCF, or Kubernetes.

Skills

Shell Perl PowerShell Python SQL MySQL Oracle MongoDB MariaDB Splunk Dynatrace Kubernetes PCF Red Hat Linux AIX Solaris SUSE Linux Windows Apache Tomcat FTP SFTP SAMBA NFS Boot FS ITIL Control-M Autosys Venafi Cron

What you'll do

Perform troubleshooting to identify root causes and recommend long-term resolutions for platform problems.
Make application enhancements and fixes to resolve issues reported by end users.
Support and resolve complex incidents using advanced problem-solving techniques and processes.
Recommend strategies for process and monitoring improvements.
Perform in-depth application reviews to improve the quality of application code artifacts.
Collaborate with L2 support to perform data processing and troubleshooting activities.
Create regular status reports using MTTR and MTTA metrics.

What we're looking for

5+ years of engineering, production support, administration, or similar experience.
At least 3 years of experience as a production support analyst.
Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
Bachelor’s degree in data science, Computer Science, Engineering, Mathematics, or an equivalent combination of education, work, and/or military experience.
Prior Fiserv experience.
Understanding of ITIL concepts; ITIL certification is preferred (preferred).
Experience with Incident, Problem, Change, Capacity, and Release Management in a 24x7 production support environment (preferred).
Knowledge of Red Hat Linux, AIX, Solaris, SUSE Linux, Windows, and schedulers such as cron, Control-M, Autosys, and Windows Task Scheduler (preferred).
Working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB, plus certificate management tools such as Venafi (preferred).
Experience with Splunk, Dynatrace, PCF, or Kubernetes (preferred).
Must currently possess valid and unrestricted U.S. work authorization.

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