Technical Production Control Advisor I

Fiserv

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Wilmington, DE
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $175k

$120k $220k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $139,887–$210,500.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 105 open roles on FindRole.

Listed pay typically runs $128,000–$210,000 across 64 roles with salary data.

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At a glance

TL;DR · Technical Production Control Advisor I

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The Technical Production Control – Advisor I joins a multidisciplinary Production Support team as an Application Support Engineer. In this role, you will deploy, monitor, troubleshoot, and maintain critical enterprise application platforms in production. Daily responsibilities include leading root-cause identification, implementing application enhancements, resolving complex incidents, and providing feedback on code artifact quality. You will also collaborate with L2 support on data processing and create status reports using MTTR and MTTA metrics. Required technical skills include knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS, along with hands-on scripting experience in Shell, Perl, PowerShell, or Python. The role focuses on providing end-to-end application support and service operations within a 24x7 uptime environment to ensure reliable platform performance.

Skills

Shell Python Perl PowerShell SQL MySQL Oracle MongoDB MariaDB Kubernetes PCF Splunk Dynatrace Apache Tomcat ITIL Control-M Autosys Venafi Unix Windows Red Hat Linux AIX Solaris SUSE Linux SFTP NFS Boot FS

What you'll do

Lead troubleshooting and root-cause identification to recommend long-term platform resolutions.
Implement application enhancements and fixes for issues reported by end users.
Resolve complex incidents and problems using established problem-solving techniques.
Perform in-depth application reviews to provide feedback on code artifact quality.
Collaborate with L2 support on data processing and troubleshooting activities.
Apply end-to-end application support and escalation procedures for service operations.
Create regular status reports using MTTR and MTTA metrics.

What we're looking for

Must possess valid and unrestricted U.S. work authorization.
Must have 5+ years of engineering, production support, administration, or similar experience.
Must have at least 3 years of experience as a production support analyst.
Must have prior Fiserv experience.
Must have a Bachelor’s degree in data science, Computer Science, Engineering, Mathematics, or an equivalent combination of education, work, and/or military experience.
Must have knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
Must have hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
Understanding of ITIL concepts, with ITIL certification preferred, and experience with Incident, Problem, Change, Capacity, and Release Management (preferred).

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