Technical Production Control Advisor I

Fiserv

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Omaha, NE
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 61 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $175k

$120k $220k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $139,887–$210,500.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 105 open roles on FindRole.

Listed pay typically runs $128,000–$210,000 across 64 roles with salary data.

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At a glance

TL;DR · Technical Production Control Advisor I

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JOB TITLE: Technical Production Control – Advisor I As an Application Support Engineer, you will join a multidisciplinary Production Support team to deploy, monitor, troubleshoot, automate, and maintain critical enterprise application platforms. Your daily responsibilities include performing root-cause identification, implementing application enhancements, and resolving complex incidents to ensure platform stability. You will conduct in-depth application reviews, provide feedback on code artifacts, and create status reports using MTTR and MTTA metrics. The role requires proficiency with Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS. You must possess hands-on scripting experience in shell, Perl, PowerShell, or Python. Additionally, the position involves managing data processing and troubleshooting activities within a production environment, potentially utilizing SQL, MySQL, Oracle, MongoDB, MariaDB, Splunk, Dynatrace, PCF, and Kubernetes to solve operational problems.

Skills

Python Shell Perl PowerShell SQL MySQL Oracle MongoDB MariaDB Kubernetes PCF Splunk Dynatrace Apache Tomcat Red Hat Linux Windows Control-M Autosys ITIL SFTP NFS Venafi

What you'll do

Perform troubleshooting and lead root-cause identification for platform issues.
Implement application enhancements and fixes for issues reported by end users.
Resolve complex incidents using established problem-solving techniques and processes.
Recommend improvements for system processes and monitoring.
Conduct in-depth application reviews to improve the quality of code artifacts.
Collaborate with L2 support on data processing and troubleshooting activities.
Create regular status reports using MTTR and MTTA metrics.

What we're looking for

You must have 5+ years of experience in engineering, production support, administration, or a similar field.
You must have at least 3 years of experience as a production support analyst.
You must have knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
You must have hands-on scripting experience with shell, Perl, PowerShell, or Python for automation.
You must possess valid and unrestricted U.S. work authorization.
Understanding of ITIL concepts and ITIL certification is preferred.
Experience with Incident, Problem, Change, Capacity, and Release Management in a 24x7 production support environment is preferred.
Experience automating Unix and Windows environments, using schedulers, and working with SQL, Splunk, or Kubernetes is preferred.

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