Technical Production Control Advisor I

Fiserv

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Wilmington, DE
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $175k

$120k $220k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $139,887–$210,500.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 105 open roles on FindRole.

Listed pay typically runs $128,000–$210,000 across 64 roles with salary data.

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At a glance

TL;DR · Technical Production Control Advisor I

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The Technical Production Control – Advisor I joins a multidisciplinary Production Support team as an Application Support Engineer. In this role, you will manage the deployment, monitoring, troubleshooting, and maintenance of critical enterprise application platforms in production. Daily responsibilities include leading root cause analysis, implementing application enhancements, resolving complex incidents, and providing feedback on code artifacts. You will also collaborate with L2 support on data processing and generate status reports using MTTR and MTTA metrics. Required technical skills include knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS, alongside scripting experience in Shell, Perl, PowerShell, or Python. The role focuses on maintaining high-quality service operations and ensuring the stability of production environments through proactive monitoring and automated troubleshooting processes.

Skills

Shell Python Perl PowerShell SQL MySQL Oracle MongoDB MariaDB Kubernetes PCF Splunk Dynatrace Apache Tomcat Red Hat Linux AIX Solaris SUSE Linux Control-M Autosys Venafi ITIL SFTP NFS

What you'll do

Lead troubleshooting efforts to identify root causes and recommend long-term resolutions for platform issues.
Implement application enhancements and fixes for issues reported by end users or downstream teams.
Resolve complex incidents and problems using established problem-solving techniques and processes.
Conduct in-depth application reviews to provide feedback on the quality of code artifacts.
Create regular status reports using MTTR and MTTA metrics.
Perform data processing and troubleshooting activities in coordination with L2 support.
Recommend improvements for application monitoring and internal processes.

What we're looking for

5+ years of experience in engineering, production support, administration, or a similar field.
At least 3 years of experience as a production support analyst.
Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
Bachelor’s degree in data science, Computer Science, Engineering, Mathematics, or an equivalent combination of education, work, and/or military experience.
Prior Fiserv experience is required.
Must possess valid and unrestricted U.S. work authorization.
Understanding of ITIL concepts; ITIL certification is preferred (preferred).

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