Technical Production Control Advisor I

Fiserv

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Quick summary

Work type
On-site
Location
Wilmington, DE
Posted
2 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $175k
$120k $220k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $139,887–$210,500.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 105 open roles on FindRole.

Listed pay typically runs $128,000–$210,000 across 64 roles with salary data.

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At a glance

TL;DR · Technical Production Control Advisor I

The Technical Production Control – Advisor I joins a multidisciplinary Production Support team as an Application Support Engineer. This role involves the deployment, monitoring, troubleshooting, and maintenance of critical enterprise application platforms in production. Key responsibilities include performing root cause identification, making application enhancements, resolving complex incidents, and providing feedback on code quality. The position requires hands-on scripting experience using shell, perl, powershell, and python for automation. Candidates should possess knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS. Preferred skills include ITIL concepts, experience with Red Hat Linux, AIX, Solaris, SUSE Linux, and Windows, as well as SQL, MySQL, Oracle, MongoDB, or MariaDB. The role focuses on maintaining 24x7 uptime and managing certificate renewals and log analysis.

What you'll do

  • Perform troubleshooting to identify root causes and recommend long-term resolutions for platform problems.
  • Implement application enhancements and fixes to resolve issues reported by end users.
  • Support and resolve complex incidents using established problem-solving techniques and processes.
  • Conduct deep-dive application reviews to provide feedback on improving code artifact quality.
  • Perform data processing and troubleshooting activities in coordination with L2 support.
  • Create regular status reports tracking Mean Time To Resolve and Mean Time To Acknowledge.
  • Recommend strategies for improving monitoring systems and operational processes.

What we're looking for

  • Must have 5+ years of total engineering, production support, and administration experience.
  • Must have acted as a production support analyst for at least 3 years.
  • Must have prior Fiserv experience.
  • Must have a Bachelor’s degree in data science, Computer Science, Engineering, Mathematics, or an equivalent combination of education and experience.
  • Must have hands-on scripting experience using shell, perl, powershell, or python for automation.
  • Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS is preferred.
  • ITIL certification and experience with Unix/Windows automation, SQL databases, and cloud-native platforms are preferred.

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