Technical Production Control Advisor I

Fiserv

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Wilmington, DE
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $175k

$120k $220k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $139,462–$210,500.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 105 open roles on FindRole.

Listed pay typically runs $128,000–$210,000 across 64 roles with salary data.

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At a glance

TL;DR · Technical Production Control Advisor I

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The Technical Production Control – Advisor I joins a multidisciplinary Production Support team as an Application Support Engineer. In this role, you will manage the deployment, monitoring, troubleshooting, and maintenance of critical enterprise application platforms in production. Daily responsibilities include leading root-cause identification, implementing application enhancements, resolving complex incidents, and performing deep-dive code quality reviews. You will also collaborate with L2 support on data processing and create status reports using MTTR and MTTA metrics. Required technical skills include knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS, alongside hands-on scripting experience with Shell, Perl, PowerShell, or Python. The role focuses on maintaining service operations and improving monitoring processes within a 24x7 production environment.

Skills

Shell Python Perl PowerShell SQL MySQL Oracle MongoDB MariaDB Kubernetes PCF Splunk Dynatrace Apache Tomcat Control-M AutoSys Red Hat Linux AIX Solaris SUSE Linux ITIL SFTP NFS Samba

What you'll do

Lead troubleshooting and root-cause identification to recommend long-term platform resolutions.
Implement application enhancements and fixes for issues reported by end users or downstream teams.
Resolve complex incidents and problems using established problem-solving techniques and processes.
Perform deep-dive application reviews to provide feedback on improving code quality.
Recommend specific improvements for internal processes and monitoring systems.
Create regular status reports utilizing MTTR and MTTA metrics.
Execute end-to-end application support and escalation procedures to maintain service operations.

What we're looking for

5+ years of engineering, production support, administration, or similar experience.
At least 3 years of experience as a production support analyst.
Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
Bachelor’s degree in data science, Computer Science, Engineering, Mathematics, or an equivalent combination of education, work, and/or military experience.
Prior Fiserv experience is required.
Understanding of ITIL concepts; ITIL certification is preferred.
Work authorization to be considered for this role.

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