Technical Escalations Engineer II

Datadog

Confirmed live yesterday Low trust

Hybrid

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Work type: Hybrid
Location: —
Posted: 22 days ago
Freshness: Confirmed live yesterday

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Similar $159k

$116k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $124,562–$193,000.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Escalations Engineer II

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As a Technical Escalations Engineer II (RUM) - APJ, you will join the Technical Escalation Engineering team to serve as an in-house product expert focused on Real User Monitoring. You will investigate complex escalations, lead high-stakes technical calls, and resolve critical customer challenges regarding session issues, telemetry gaps, SDK behavior inconsistencies, and performance metrics anomalies. Your daily work involves collaborating with Engineering and Product teams to identify platform gaps, influence the roadmap, and develop internal tools and playbooks. You will mentor the Global Support Engineering team through office hours and learning sessions. The role requires expertise in client-side instrumentation for web and mobile platforms, including JS frameworks and native mobile SDKs. Required skills include proficiency with Zendesk, Jira, and Confluence to support observability and security goals within a fast-paced technical environment.

Skills

Real User Monitoring Observability Security Mobile SDKs Telemetry Zendesk Jira Confluence Datadog SDKs Data Sampling

What you'll do

Investigate complex technical escalations and lead high-stakes calls to resolve critical customer challenges.
Partner with Engineering and Product teams to identify platform gaps and influence the product roadmap.
Mentor the Global Support Engineering team through office hours, learning sessions, and knowledge sharing.
Act as a primary technical resource for Real User Monitoring (RUM) troubleshooting and resolution.
Lead investigations into telemetry gaps, SDK behavior inconsistencies, and performance metric anomalies.
Develop internal tools, playbooks, and enablement resources to scale technical knowledge across the team.
Analyze logs and reproduce customer environments to identify root causes in web and mobile platforms.

What we're looking for

Must hold a degree in Computer Science or Engineering.
Experience using Zendesk, Jira, Confluence, or similar software is required.
Ability to investigate complex technical issues including telemetry gaps, SDK behavior, and performance metrics.
Knowledge of client-side instrumentation and telemetry collection for web and mobile platforms.
Proficiency in analyzing logs, reproducing customer environments, and identifying signal noise.
Strong communication skills to lead high-stakes technical calls and mentor team members.
Familiarity with Datadog, its integrations ecosystem, or similar observability platforms (preferred).

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