Technical Escalations Engineer II, Web Platform

Datadog

Confirmed live 2 days ago Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: —
Salary: $85,000–$113,000 / yr
Posted: 24 days ago
Freshness: Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k

This role $99k

$71k most similar roles pay here $214k

This role pays less than 95% of similar roles. Most pay $148,875–$192,625 — the shaded band above. At the midpoint, this role pays about $99k versus about $171k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Escalations Engineer II, Web Platform

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As a Technical Escalations Engineer 2 (Web Platform), you will join the Technical Escalation Engineering team to serve as an in-house product expert and advocate for customers. You will investigate complex escalations, lead high-stakes technical calls, and partner with Engineering and Product teams to identify gaps and improve the platform. Your daily work involves managing issues across authentication, authorization, identity, enterprise administration, and the visualization stack, including dashboards and notebooks. To succeed, you must be proficient in authentication standards like SAML, OIDC, OAuth2, and SCIM, while demonstrating expertise in data visualization and troubleshooting queries from configuration to rendering. You will also develop internal tooling and debugging guides while mentoring the Global Support Engineering team. This role solves critical technical challenges regarding login failures, permission mismatches, and audit discrepancies within the observability and security space.

Skills

SAML OIDC OAuth2 SCIM Datadog Observability Data Visualization Zendesk Jira Confluence DDSQL Authentication Authorization Audit Compliance Query Resolution Internal Tooling Debugging

What you'll do

Investigate complex technical escalations and lead high-stakes calls to resolve critical customer challenges.
Act as the primary expert for the Web Platform, including authentication, authorization, and visualization features.
Partner with Engineering and Product teams to identify platform gaps and advocate for customer-driven improvements.
Mentor the Global Support Engineering team through office hours and technical training sessions.
Coordinate multi-product investigations while ensuring cross-functional teams remain aligned on outcomes.
Develop internal tools, debugging guides, and reusable workflows to streamline resolution of access and UI issues.
Troubleshoot complex authentication, authorization, and data visualization issues across the entire product stack.

What we're looking for

Deeply familiar with authentication standards and patterns including SAML, OIDC, OAuth2, and SCIM.
Experienced in investigating authorization at enterprise scale across roles, permissions, and credential lifecycles.
Comfortable managing audit and compliance as a product problem to reconstruct user actions and identify broken records.
Familiar with the admin persona regarding user management, organization management, and governance controls.
Fluent in data visualization principles and able to troubleshoot graphs from configuration through query resolution to rendering.
Ability to investigate complex escalations and lead high-stakes technical calls for critical customer challenges.
Capability to develop internal tooling, debugging guides, and reusable workflows for the team.
Computer Science or Engineering majors (preferred); experience with Zendesk, Jira, Confluence, or observability platforms (preferred).

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