Technical Escalations Engineer II, Network Monitoring

Datadog

Confirmed live 2 days ago Trusted
Remote

Quick summary

Work type
Remote
Location
Remote
Posted
11 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $161k
$119k most similar roles pay here $203k

This listing doesn't post a salary. Most similar roles pay $129,575–$192,100.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Escalations Engineer II, Network Monitoring

Technical Escalation Engineer 2 (Network Monitoring) - EMEA joins the Technical Escalation Engineering team as an in-house product expert. This role involves investigating complex escalations, leading high-stakes technical calls, and providing solutions for critical customer challenges. You will build tooling, sandboxes, and automations to streamline debugging while mentoring the Global Support Engineering team and collaborating with Product teams to improve platform features. The position requires deep expertise in Network Monitoring, including SNMP, Cloud Network Monitoring, and Network Path. Candidates must possess skills in troubleshooting containerized environments like Docker and Kubernetes, along with experience across Linux, Windows, and MacOS systems. Technical requirements include proficiency with CLIs, APIs, and configuration files such as YAML and JSON. The role focuses on solving complex technical problems within the observability and security space to improve platform performance and scalability.

What you'll do

  • Investigate complex technical escalations and lead high-stakes calls to resolve critical customer issues.
  • Partner with Engineering and Product teams to identify platform gaps and advocate for customer needs.
  • Serve as the primary internal expert on Network Monitoring technologies and related infrastructure.
  • Build custom tooling, sandboxes, and automations to streamline debugging and troubleshooting processes.
  • Mentor the Global Support Engineering team through office hours and technical learning sessions.
  • Provide deep technical expertise in containerized environments like Docker and Kubernetes.
  • Perform system-level troubleshooting across Linux, Windows, and MacOS platforms.

What we're looking for

  • Expertise in troubleshooting network-specific issues within containerized environments like Docker and Kubernetes.
  • Hands-on experience with Linux, Windows, and MacOS systems including processes, services, networking, file systems, kernel, and eBPF.
  • Proficiency with CLIs, APIs, and configuration files such as YAML and JSON.
  • Ability to investigate complex escalations and lead high-stakes technical calls for critical customer challenges.
  • Capability to build tooling, sandboxes, and automations to streamline debugging and troubleshooting processes.
  • Strong communication skills to mentor teams, conduct office hours, and deliver learning sessions.
  • A degree in Computer Science or Engineering is preferred.
  • Experience with Zendesk, Jira, Confluence, or similar observability platforms is a plus.

More like this

Similar roles

Technical Escalations Engineer II

Datadog

35 days ago $85,000$113,000
Linux Windows MacOS Docker Kubernetes Python Go Bash YAML JSON APIs CLIs Datadog Zendesk Jira Confluence Observability
Hybrid

Technical Escalations Engineer II, Web Platform

Datadog

23 days ago $85,000$113,000
SAML OIDC OAuth2 SCIM Datadog Observability Data Visualization Zendesk Jira Confluence DDSQL Authentication Authorization Audit Compliance Query Resolution Internal Tooling Debugging
Hybrid