Technical Escalations Engineer II, Logs

Datadog

Confirmed live 7 days ago Low trust
Hybrid

Quick summary

Work type
Hybrid
Location
Salary
$85,000–$113,000 / yr
Posted
58 days ago
Freshness
Confirmed live 7 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $172k
This role $99k
$71k most similar roles pay here $217k

This role pays less than 95% of similar roles. Most pay $142,050–$202,625 — the shaded band above. At the midpoint, this role pays about $99k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Escalations Engineer II, Logs

As a Technical Escalations Engineer 2 (Logs), you will join the Technical Escalation Engineering team to serve as an in-house product expert and mentor for the Global Support Engineering team. You will investigate complex escalations, lead high-stakes technical calls, and partner with Engineering and Product teams to resolve critical customer challenges regarding log ingestion, processing, and visualization. Your daily work involves troubleshooting parsing discrepancies, pipeline misconfigurations, and indexing issues while building internal tools and diagnostic flows. You will utilize skills in GROK, JSON, and custom log parsers to manage filters, remappers, and processors. The role focuses on the technical challenges of observability and security, specifically solving problems related to missing logs, dropped data, and optimizing cost-effective solutions within a complex log management ecosystem.

What you'll do

  • Investigate complex technical escalations and lead high-stakes calls to resolve critical customer issues.
  • Serve as the primary internal expert on Datadog Logs, including ingestion, processing, and visualization.
  • Resolve specific log issues such as parsing discrepancies, pipeline misconfigurations, and indexing behaviors.
  • Partner with Engineering and Product teams to identify platform gaps and advocate for customer needs.
  • Mentor the Global Support Engineering team through office hours and technical learning sessions.
  • Build internal tools, diagnostic flows, and documentation to help others troubleshoot log issues independently.

What we're looking for

  • Experience troubleshooting log issues such as parsing failures, dropped logs, and pipeline routing problems.
  • Proficiency with GROK, JSON, and custom log parsers.
  • Knowledge of log management features including Live Tail, cold storage, rehydration, and usage controls.
  • Ability to investigate complex technical escalations and lead high-stakes technical calls.
  • Experience collaborating with Engineering and Product teams to identify gaps and advocate for customers.
  • Ability to mentor team members and conduct training sessions or office hours.
  • Preferred degree in Computer Science or Engineering.
  • Experience using tools like Zendesk, Jira, or Confluence is a plus.

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