Technical Escalations Engineer II, Database Monitoring

Datadog

Confirmed live yesterday High trust
Remote

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Work type
Remote
Location
Remote
Posted
9 days ago
Freshness
Confirmed live yesterday

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Similar $156k
$116k most similar roles pay here $202k

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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TL;DR · Technical Escalations Engineer II, Database Monitoring

Technical Escalations Engineer 2 (Database Monitoring) - EMEA joins the Technical Escalation Engineering team as a product expert focused on database monitoring. This role involves investigating complex escalations, leading high-stakes technical calls, and performing root cause analysis for critical customer challenges. You will serve as a technical stakeholder for database Agent integrations including Postgres, MySQL, and SQL Server while collaborating with Engineering and Product teams to improve code, telemetry, and documentation. Day-to-day responsibilities include mentoring the Global Support Engineering team, developing internal runbooks, and creating reusable debugging frameworks. The ideal candidate is proficient in Python and experienced in debugging advanced configuration issues across cloud-hosted environments like RDS, Azure, and CloudSQL, as well as self-hosted systems on Linux, Windows, K8s, and Docker to solve complex observability and security problems.

What you'll do

  • Investigate complex technical escalations and lead high-stakes calls to resolve critical customer issues.
  • Act as the primary technical expert for Database Monitoring products and integrations.
  • Partner with Engineering and Product teams to identify gaps and advocate for product improvements.
  • Develop internal runbooks, public-facing solutions, and reusable debugging frameworks to scale knowledge.
  • Mentor the Global Support Engineering team through office hours and educational sessions.
  • Create readiness plans for new product releases to prepare global solutions teams.
  • Analyze Agent and Integration codebases to troubleshoot performance issues in diverse customer environments.

What we're looking for

  • Experience as a power user of the Datadog Agent and its integrations to debug configuration and performance issues.
  • Ability to interpret logic paths and assess behavior in codebase environments, primarily using Python.
  • Proficiency in recreating customer environments across cloud-hosted (RDS, Azure, CloudSQL) and self-hosted databases.
  • Experience managing deployments across Linux, Windows, K8s, and Docker environments.
  • Strong skills in root cause analysis and solving complex, open-ended technical problems through systems thinking.
  • Ability to mentor others, share knowledge, and lead training sessions for global teams.
  • Preferred degree in Computer Science or Engineering.
  • Familiarity with Zendesk, Jira, Confluence, or similar software is a plus.

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