Technical Account Manager, Partnerships

Plaid

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: San Francisco, CANew York, NY
Salary: $157,200–$196,800 / yr
Posted: 133 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $178k

This role $177k

$124k $230k

below market most similar roles pay here above market

This role pays less than 55% of similar roles. Most pay $152,150–$203,525 — the blue band above. At the midpoint, this role pays about $177k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 73 open roles on FindRole.

Listed pay typically runs $190,800–$262,800 across 73 roles with salary data.

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At a glance

TL;DR · Technical Account Manager, Partnerships

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The Technical Account Manager -Partnerships joins the Technical Account Management team to help customers connect their technical goals with Plaid solutions. In this role, you will collaborate with Partner Account Managers to drive technical engagement, acting as an expert resource for integration reviews, troubleshooting, and providing technical best practices. You will manage a high volume of inbound requests via email and phone, ensuring partners maximize their use of Plaid products. The position requires a strong understanding of APIs, system infrastructure, and troubleshooting methodologies to translate complex technical concepts into actionable recommendations. You will work cross-functionally with Support, Engineering, and Product teams to resolve complex technical issues. This role specifically addresses the technical challenges of connecting financial accounts to various apps and services across a large network of financial institutions.

Skills

APIs System Architecture Troubleshooting Solutions Consulting Integration Reviews Project Management Technical Support System Infrastructure

What you'll do

Provide technical guidance and support to partners via email and phone to optimize their Plaid integrations.
Manage inbound requests for integration reviews, solutions consulting, and technical troubleshooting.
Act as a technical expert to provide clear and actionable guidance on Plaid’s products.
Maintain a deep understanding of Plaid’s API, system architecture, and product offerings.
Prioritize a high volume of account requests based on impact and urgency.
Escalate and resolve complex technical issues by partnering with Support, Engineering, and Product teams.
Translate complex technical concepts into actionable recommendations for both technical and non-technical audiences.

What we're looking for

5+ years of experience in a client-facing and technology-focused role combining business experience and technical acumen.
Experience working in a Partnerships function (preferred).
Strong ability to translate complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
Strong understanding of APIs, system infrastructure, and troubleshooting methodologies.
Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests.
Strong project management and prioritization skills to handle multiple technical inquiries simultaneously.
Ability to work cross-functionally with internal teams like Support, Engineering, and Product.
A customer-first mindset with a passion for solving technical challenges efficiently.