below marketmost similar roles pay hereabove market
This role pays less than
62%
of similar roles. Most pay
$150,000–$203,525
— the blue band above.
At the midpoint, this role pays about
$166k
versus about
$177k
for comparable roles.
Based on 240 similar postings.
Employer
About Plaid
Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure
Plaid currently has
73 open roles
on FindRole.
Listed pay typically runs
$190,800–$262,800
across 73 roles with salary data.
The Technical Account Manager - Enterprise joins the Technical Account Management team to serve as a strategic technical expert for major enterprise customers. This role involves owning post-sales technical strategies, identifying opportunities to optimize integrations, and driving adoption of new technical features to achieve measurable outcomes like error reduction. You will build relationships with stakeholders ranging from engineers to CTOs, translating customer feedback into product insights while serving as an escalation point for complex technical incidents. The position requires a strong technical foundation in APIs, databases, system infrastructure, and architecture, with preferred experience using tools like Postman, SQL, and monitoring platforms. You will solve the business problem of connecting financial accounts to apps by ensuring customers successfully navigate complex technical goals and product roadmaps.
Act as the primary technical expert for strategic Enterprise customers to help them achieve business and technical goals.
Own the post-sales technical strategy and ensure mutual roadmaps are clearly communicated and understood.
Identify opportunities to optimize customer integrations and drive adoption of new technical features.
Build and maintain relationships with technical stakeholders ranging from engineers to CPOs and CTOs.
Translate customer feedback into product insights to help shape Plaid’s internal product direction.
Serve as the primary escalation point for technical incidents that exceed normal support channels.
Define and deliver quarterly technical account goals to grow product adoption and customer value.
What we're looking for
10+ years of experience in client-facing, technology-focused roles combining business expertise and technical acumen.
Experience working with enterprise customers (preferred).
Proven ability to independently manage complex customer relationships and develop technical strategies that drive adoption and measurable business outcomes.
Strong technical foundation across APIs, databases, system infrastructure, and architecture.
Experience with tools such as Postman, SQL, and monitoring/logging platforms (preferred).
Excellent communication and project management skills to translate complex technical concepts for technical and non-technical audiences.
Demonstrated ability to build trusted relationships and influence technical decision-makers and stakeholders at all levels.
Proactive, customer-first problem solver with strong troubleshooting skills and the ability to navigate ambiguity and escalations under pressure.