Technical Account Manager IV

Twilio

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Colombia
Posted: 19 days ago
Freshness: Confirmed live yesterday
Closes: Mar 13, 2027

Market check

Salary context

How this pay compares to similar roles

Similar $187k

$148k most similar roles pay here $233k

This listing doesn't post a salary. Most similar roles pay $163,293–$211,200.

Based on 240 similar postings.

Employer

About Twilio

Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.

Twilio currently has 23 open roles on FindRole.

Listed pay typically runs $148,520–$185,650 across 16 roles with salary data.

Most-posted roles

View all roles at Twilio

At a glance

TL;DR · Technical Account Manager IV

Role Posting Log in to save

As a Technical Account Manager 4, you will serve as the designated technical support engineering contact for strategic customers to resolve complex problems with potentially far-reaching consequences. You will provide proactive guidance to ensure customer environments are less susceptible to business-impacting downtime while collaborating with developers, architects, and internal Product and Engineering teams via Slack and JIRA. The role requires troubleshooting server-side code in Java, Node.js, PHP, C#, or Python, as well as client-side JavaScript using React and Redux. You must possess expertise in RESTful technology, APIs, cloud solutions, and network connectivity issues involving TCP/UDP and SSL/TLS. Additionally, you will analyze customer trends to improve support processes. Desired domain knowledge includes Telecoms, VOIP, WebRTC, and SIP to help manage dedicated accounts and resolve technical hurdles for the company's communication products.

Skills

REST APIs Java Node.js PHP C# Python JavaScript React Redux TCP/UDP SSL/TLS WebRTC SIP Slack JIRA VOIP

What you'll do

Serve as the primary technical support contact for strategic customers during specified hours.
Resolve complex technical problems with high stakes for customer developers and architects.
Provide proactive guidance to help customers optimize their use of Twilio technologies.
Communicate complex technical issues clearly to both technical and non-technical audiences.
Report reproducible bugs and provide customer feedback to Product and Engineering teams.
Analyze customer trends and patterns to improve internal support processes.
Troubleshoot server-side code, client-side JavaScript, and network connectivity issues.
Manage dedicated customer accounts while prioritizing tasks based on situational urgency.

What we're looking for

Must have 4+ years of relevant experience.
Must possess knowledge of RESTful technology, APIs, and troubleshooting cloud solutions.
Must be able to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React and Redux.
Must be skilled in troubleshooting network connectivity issues including TCP/UDP and SSL/TLS basics.
Must have high competency communicating complex technical issues to both technical and non-technical audiences via phone or email.
Must have experience managing dedicated customer accounts.
Must possess advanced time management skills and the ability to prioritize tasks under pressure.
Understanding of Telecoms, VOIP, WebRTC, and SIP (preferred).