Technical Account Manager II

Datadog

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Posted
9 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $167k
$121k most similar roles pay here $216k

This listing doesn't post a salary. Most similar roles pay $135,585–$197,500.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Account Manager II

The Technical Account Manager II joins the technical solutions team to serve as a trusted advisor for large customers by providing hands-on technical services and guidance across a comprehensive suite of products. This role involves analyzing customer IT operations environments, recommending configurations to maximize value, and advocating for client goals during pre-sales, post-sales, and renewal processes. You will collaborate with product management and engineering teams to identify new features while preparing for monthly and quarterly business reviews. The ideal candidate possesses a solid technical grounding in IT operations and experience with cloud platforms like AWS, Azure, or GCP. Required skills include proficiency with scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, along with knowledge of CI/CD tools like Jenkins or Gitlab and containerization tools including Docker, Kubernetes, or Rancher.

What you'll do

  • Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
  • Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
  • Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
  • Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
  • Collaborate with product management, engineering, and technical services teams to identify new features and products.
  • Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

  • Solid technical grounding and hands-on experience of IT Operations.
  • Hands-on experience with AWS, Azure, or GCP cloud platforms.
  • Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
  • Skill in using CI/CD tools like Jenkins or Gitlab.
  • Knowledge of containerization tools including Docker, Kubernetes, or Rancher.
  • Previous experience as a Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space.
  • Experience working with cross-functional teams including Sales, Support, and Engineering.
  • Experience using Datadog and/or other cloud monitoring tools.

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