Technical Account Manager

Datadog

Confirmed live 11 days ago Low trust

Remote

Quick summary

Work type: Remote
Location: San Francisco, CA
Salary: $101,000–$134,000 / yr
Posted: 91 days ago
Freshness: Confirmed live 11 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k

This role $118k

$87k most similar roles pay here $228k

This role pays less than 91% of similar roles. Most pay $149,287–$210,067 — the shaded band above. At the midpoint, this role pays about $118k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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View all roles at Datadog

At a glance

TL;DR · Technical Account Manager

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Technical Account Manager 2 joins the technical solutions team to serve as a trusted advisor for large customers by providing hands-on technical services and guidance across a comprehensive suite of products. The role involves advising on product adoption during pre-sales, post-sales, and renewal processes while analyzing customer IT operations environments to provide value-maximizing recommendations. You will advocate for customer goals by suggesting configuration changes and collaborating with internal engineering and product teams to identify new features. Candidates must possess a solid technical grounding in IT Operations and experience with cloud platforms like AWS, Azure, or GCP. Required skills include proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, alongside experience with CI/CD tools like Jenkins or Gitlab and containerization technologies including Docker, Kubernetes, or Rancher.

Skills

AWS Azure GCP Python JavaScript Ruby Perl Go PHP Chef Puppet CI/CD Jenkins GitLab Docker Kubernetes Rancher Datadog Cloud Monitoring IT Operations

What you'll do

Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
Collaborate with internal product, engineering, and technical teams to identify new features and products.
Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

Solid technical grounding and hands-on experience of IT Operations.
Hands-on experience with AWS, Azure, or GCP cloud platforms.
Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
Skill in using CI/CD tools like Jenkins or Gitlab.
Knowledge of containerization tools including Docker, Kubernetes, or Rancher.
Previous experience as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
Experience using Datadog and/or other cloud monitoring tools.
Ability to travel via auto, train, or air up to 30% of the time.

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