Technical Account Manager 2

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: São Paulo, Brazil
Posted: 25 days ago
Nearby: 9 roles within 25 mi

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How this pay compares to similar roles

Similar $181k

$133k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $155,900–$206,800.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Technical Account Manager 2

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As a Technical Account Manager 2 (TAM 2) on Datadog’s Technical Solutions team, you will serve as a trusted advisor to strategic enterprise customers, accelerating their adoption of the Datadog platform and ensuring long-term success. Your responsibilities include leading enablement sessions tailored to customer needs, analyzing IT environments for optimization opportunities, delivering technical business reviews, and advocating for customer requirements within Datadog’s Product and Engineering teams. You will also create executive-level summaries linking platform usage to business outcomes and contribute to internal strategy sessions. Ideal candidates have 2+ years of experience in a technical customer-facing role with expertise in public cloud platforms, infrastructure monitoring, scripting tools like Python or Bash, CI/CD pipelines, and containerization technologies. This role requires strong communication skills across various stakeholder levels and the ability to work independently on complex issues.

Skills

AWS Azure GCP Python Bash Terraform Chef Puppet Jenkins GitLab Docker Kubernetes CI/CD Datadog

What you'll do

Act as a technical advisor to 3 primary enterprise accounts for successful product adoption.
Lead enablement sessions tailored to customers’ architecture and business needs.
Analyze IT Operations environments to recommend configuration and usage improvements.
Deliver technical business reviews with impactful recommendations for customer QBRs.
Create executive-level summaries linking platform usage to business outcomes.

What we're looking for

2+ years of experience in a technical customer-facing role within cloud or observability space.
Deep expertise with at least two public cloud platforms and hands-on infrastructure monitoring.
Proficiency in scripting/automation tools like Python, Bash, Terraform, Chef/Puppet.
Working knowledge of CI/CD pipelines and containerization tools such as Jenkins, Docker, Kubernetes.
Strong ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
Experience working independently on customer enablement, issue triage, and product adoption strategies.

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